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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great property and staff. However, the condition of room needs updating with batter cleanliness.
Initial check in was not great our room was suppose to be ready in an hour we came back and they gave it away had to wIt another 2 hours to checkin! It is a 3 star place at the best!
Business response:
Dear Anoosh, Thank you for choosing us for your accommodation and sharing your feedback. We apologize for the delay during your check-in process. Your feedback about the initial experience is valuable, and we'll use it to improve our service efficiency. While our rating may vary, we aim to provide a comfortable stay for our guests. Despite the initial inconvenience, we hope the rest of your stay was enjoyable. Your comments help us enhance our services, and we look forward to providing a more seamless experience on your next... read more
Place is great
Business response:
Dear Arvin, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management
I think I would give this hotel another try. We were able to check in however the housekeeping was not done with our room. She came back while we were getting ready and in a rush wich was inconvenient regardless of them being very nice.
Business response:
Dear Alma, We appreciate you taking the time to share your feedback about your stay with us. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. We sincerely appreciate your dedication to staying with us again, as we would love to have the opportunity to provide you with an even better experience.Sincerely,Hotel Management
Ok for price they asking. If you looking for place just to sleep it’s good enough. But if you will spend some time in the room I would suggest looking for a better place
Business response:
Dear Ruslan, Thank you for evaluating your recent stay with us and sharing details about your visit. We are glad you had a pleasant stay overall at a great value. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Managemen... read more
While i understand people stay at these types of hotels long term, our hotel room waa clearly lived in for a while and was dirty. The fridge had a ice cream wrapper in the freezer, there were also pieces of onion skin on top of the refrigerator. Also, our room smelled heavily of cigarettes, and you can tell they tried to air out the room before our arrival as our window was cracked open. We had a queen sized bed and it was such a noisy bed. Everytime you rolled over in bed it made so much noise it would wake up my partner. T... read more
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our staff. Thank you for staying with... read more
Staff was very kind and professional, the room was a bit dirty but great in size and amenities
Business response:
Dear Alma, Thank you for sharing all aspects of your stay with us. We appreciate knowing how much you liked our staff, but we want to apologize for the housekeeping issues you had in your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,413 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.