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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well-worn and basic Most LA hotels are a bit run down and this was no exception. However, the staff were friendly and helpful and the location was perfect for our needs.
Business response:
Dear Emma, Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that our staff's friendliness, helpfulness, and convenient location met your needs during your time in LA. We appreciate your understanding regarding the condition of the hotel, and we'll continue to work on providing the best possible service to our guests. We hope to welcome you back in the future for an even more enjoyable experience. Sincerely,Hotel Management
The continental breakfast was horrible. The choices were stale muffins the same thing every morning, The vending machines were broken. The rooms had a smell that was not good.
Business response:
Dear Cassie, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry that you felt the need to review a few spots, and your remarks are shared with our housekeeping team for further improvement. Also, we regret the breakfast choices do not meet your taste; remarks on the same are shared with the concerned team for consideration. We hope you revisit and allow... read more
Checkin was quick and friendly
Business response:
Dear Dina, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. Your feedback is greatly appreciated and motivates our team to maintain the highest service standards. We hope to see you again soon at Extended Stay America!Sincerely, Hotel Management
Guests are loud in the lobby area and laundry room early in the mornings. Walls are thin. Zero free products like shampoo or lotion in rooms. No hair dryer, no coffee maker. Bare bones.
Business response:
Dear Robert, Thank you for the review and for choosing us. We appreciate your feedback on your recent stay. We apologize for any noise disturbances and inconvenience caused by the limited amenities. Guest comfort is essential, and we'll consider your comments for improvements. We hope you give us another chance to provide a more satisfactory experience. Sincerely,Hotel Management
Excelente
Nikki front desk personnel was super nice.
Business response:
Dear Yukari, Thank you for staying at Extended Stay America. It was a pleasure reading your comments acknowledging Nikki and the excellent service our team provided during your stay. We are devoted to making every guest's stay exceptional, and we will enjoy passing along your kind words to them. Thank you again, and please come back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,134 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.