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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you’re a smoker and love smelling like an ash tray this place is for you. The bathroom sink, pillow, walls, etc reeks of cigarettes. Not the cleanest. Several fruit flies in the room. They call you at 10:40am to ask why you haven’t checked out. Very unsafe. Man with a mask followed us inside the hotel. Thankfully a guest was in the lobby and left. I wouldn’t book here again.
Business response:
Dear Edi, Thank you for sharing your experience. We are sorry to hear that your experience with us was not up to your expectations. We take cleanliness seriously and will work to ensure that our rooms meet the highest standards of hygiene. We are also sorry to hear about the man with a mask incident. We have strict protocols in place to ensure the safety of our guests and staff, and we will investigate this matter with our team so it does not happen in the future. We genuinely hope this unfortunate situation will not prevent... read more
Disappointed stay the Hotel needs to be renovated, the elevator was dirty, the hallway was dark, and our room stunk. We sanitized the countertop, chair, phone, doorknob, and TV remote just to make the room smells good. bedsheet was not clean. The kitchen is old and has no utensils. And the Breakfast was so cheap and so basic. however, i should give credit to the front desk, they are all nice.
Business response:
Dear GEMMA, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Also, we informed our front desk about your disappointment in your room and the breakfast choices not meeting your expectations. Your remarks are shared with our concerned... read more
The property was OK, it wasn't horrible but the room was rundown. The room floor was warped in some locations which made me nervous to have us walking on them. The door to the outside of building didn't use a key card.(you could just pull it open) This made my husband uneasy.
Business response:
Dear Travis, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we will instruct our housekeeping team to review the areas mentioned and take necessary action. Safety and security are the top priority, and we take them seriously. Our maintenance team is promptly addressing the front door concerns that you mentioned. Please let us change your experience to a seamless an... read more
I booked 2 nights but the room was not cleaned up in the second night. Towels are not clean. The head shower was very weak that I couldn't wash my hairs properly. The breakfast is very simple but so far it's good.
Business response:
Dear Vinh, Thank you for choosing us. We apologize for not meeting your expectations. Providing clean and comfortable accommodation is our priority. Your comments are critical and shared with our housekeeping team to review and address adequately. On the other hand, we are happy that you liked our breakfast choices. Please allow us another chance and revisit the next time you are in the area for a flawless experience. Sincerely,Hotel Management
Free parking and free/simple/good/quick breakfast! However the room is generally dirty.
Business response:
Dear Vinh, Thank you for being our guest. It is glad you had a pleasant stay and enjoyed being at our location with the free parking and complimentary breakfast. However, we are sorry for the inconvenience caused by the cleanliness of your room. We have shared your remarks with our housekeeping team to address. Our front desk team is always available to help you and make your time with us comfortable. Please give us a second chance to deliver the experience you should always expect from our hotel. Sincerely,Hotel Management
It was what we expected!
It was great for the price too! Thanks
Business response:
Dear Claudia, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,413 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.