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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked 2 nights but the room was not cleaned up in the second night. Towels are not clean. The head shower was very weak that I couldn't wash my hairs properly. The breakfast is very simple but so far it's good.
Business response:
Dear Vinh, Thank you for choosing us. We apologize for not meeting your expectations. Providing clean and comfortable accommodation is our priority. Your comments are critical and shared with our housekeeping team to review and address adequately. On the other hand, we are happy that you liked our breakfast choices. Please allow us another chance and revisit the next time you are in the area for a flawless experience. Sincerely,Hotel Management
Free parking and free/simple/good/quick breakfast! However the room is generally dirty.
Business response:
Dear Vinh, Thank you for being our guest. It is glad you had a pleasant stay and enjoyed being at our location with the free parking and complimentary breakfast. However, we are sorry for the inconvenience caused by the cleanliness of your room. We have shared your remarks with our housekeeping team to address. Our front desk team is always available to help you and make your time with us comfortable. Please give us a second chance to deliver the experience you should always expect from our hotel. Sincerely,Hotel Management
It was what we expected!
It was great for the price too! Thanks
Business response:
Dear Claudia, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Very convenient for my business in that area
In a quiet neighborhood. Very nice helpful staff.
Business response:
Dear Tatiana, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff and the quiet location. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon!Sincerely,Hotel Management
This property was exactly what I expected from Extended Stay.
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,198 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.