Extended Stay America - Los Angeles - Glendale

Business response:

Dear Karla, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Jennifer, we are thrilled you had an excellent stay at Extended Stay America, and we appreciate the excellent rating. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. We have noted your observations and will share them with the concerned team members. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Hotel Management 

Business response:

Dear Mario, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Elvira, we are pleased you chose Extended Stay America for your recent visit to the city. Our entire team is invested in providing you a memorable stay, and your positive comments motivate us to keep up the hard work. We will certainly share your compliments with our entire staff, especially Karl. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Md Khairul, thank you for reviewing your stay at Extended Stay America. We are pleased to read that you had a pleasant stay with us. We strive to provide a memorable holiday to every guest every day. We hope to welcome you back soon for another enjoyable visit. Sincerely,Hotel Management 

Business response:

Dear Aram, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Susan, we appreciate your stay and for taking the time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the entire team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management