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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very kind and professional, the room was a bit dirty but great in size and amenities
Business response:
Dear Alma, Thank you for sharing all aspects of your stay with us. We appreciate knowing how much you liked our staff, but we want to apologize for the housekeeping issues you had in your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
The property was OK, it wasn't horrible but the room was rundown. The room floor was warped in some locations which made me nervous to have us walking on them. The door to the outside of building didn't use a key card.(you could just pull it open) This made my husband uneasy.
Business response:
Dear Travis, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we will instruct our housekeeping team to review the areas mentioned and take necessary action. Safety and security are the top priority, and we take them seriously. Our maintenance team is promptly addressing the front door concerns that you mentioned. Please let us change your experience to a seamless an... read more
While i understand people stay at these types of hotels long term, our hotel room waa clearly lived in for a while and was dirty. The fridge had a ice cream wrapper in the freezer, there were also pieces of onion skin on top of the refrigerator. Also, our room smelled heavily of cigarettes, and you can tell they tried to air out the room before our arrival as our window was cracked open. We had a queen sized bed and it was such a noisy bed. Everytime you rolled over in bed it made so much noise it would wake up my partner. T... read more
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our staff. Thank you for staying with... read more
If you’re a smoker and love smelling like an ash tray this place is for you. The bathroom sink, pillow, walls, etc reeks of cigarettes. Not the cleanest. Several fruit flies in the room. They call you at 10:40am to ask why you haven’t checked out. Very unsafe. Man with a mask followed us inside the hotel. Thankfully a guest was in the lobby and left. I wouldn’t book here again.
Business response:
Dear Edi, Thank you for sharing your experience. We are sorry to hear that your experience with us was not up to your expectations. We take cleanliness seriously and will work to ensure that our rooms meet the highest standards of hygiene. We are also sorry to hear about the man with a mask incident. We have strict protocols in place to ensure the safety of our guests and staff, and we will investigate this matter with our team so it does not happen in the future. We genuinely hope this unfortunate situation will not prevent... read more
Disappointed stay the Hotel needs to be renovated, the elevator was dirty, the hallway was dark, and our room stunk. We sanitized the countertop, chair, phone, doorknob, and TV remote just to make the room smells good. bedsheet was not clean. The kitchen is old and has no utensils. And the Breakfast was so cheap and so basic. however, i should give credit to the front desk, they are all nice.
Business response:
Dear GEMMA, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Also, we informed our front desk about your disappointment in your room and the breakfast choices not meeting your expectations. Your remarks are shared with our concerned... read more
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,208 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.