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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Guests are loud in the lobby area and laundry room early in the mornings. Walls are thin. Zero free products like shampoo or lotion in rooms. No hair dryer, no coffee maker. Bare bones.
Business response:
Dear Robert, Thank you for the review and for choosing us. We appreciate your feedback on your recent stay. We apologize for any noise disturbances and inconvenience caused by the limited amenities. Guest comfort is essential, and we'll consider your comments for improvements. We hope you give us another chance to provide a more satisfactory experience. Sincerely,Hotel Management
Excelente
Nikki front desk personnel was super nice.
Business response:
Dear Yukari, Thank you for staying at Extended Stay America. It was a pleasure reading your comments acknowledging Nikki and the excellent service our team provided during your stay. We are devoted to making every guest's stay exceptional, and we will enjoy passing along your kind words to them. Thank you again, and please come back soon.Sincerely,Hotel Management
Great property and staff. However, the condition of room needs updating with batter cleanliness.
Initial check in was not great our room was suppose to be ready in an hour we came back and they gave it away had to wIt another 2 hours to checkin! It is a 3 star place at the best!
Business response:
Dear Anoosh, Thank you for choosing us for your accommodation and sharing your feedback. We apologize for the delay during your check-in process. Your feedback about the initial experience is valuable, and we'll use it to improve our service efficiency. While our rating may vary, we aim to provide a comfortable stay for our guests. Despite the initial inconvenience, we hope the rest of your stay was enjoyable. Your comments help us enhance our services, and we look forward to providing a more seamless experience on your next... read more
Place is great
Business response:
Dear Arvin, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management
I think I would give this hotel another try. We were able to check in however the housekeeping was not done with our room. She came back while we were getting ready and in a rush wich was inconvenient regardless of them being very nice.
Business response:
Dear Alma, We appreciate you taking the time to share your feedback about your stay with us. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. We sincerely appreciate your dedication to staying with us again, as we would love to have the opportunity to provide you with an even better experience.Sincerely,Hotel Management
Ok for price they asking. If you looking for place just to sleep it’s good enough. But if you will spend some time in the room I would suggest looking for a better place
Business response:
Dear Ruslan, Thank you for evaluating your recent stay with us and sharing details about your visit. We are glad you had a pleasant stay overall at a great value. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,232 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.