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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looked a little run down. The staff were very friendly and accommodating.
Business response:
Matt, thank you for your feedback about your stay at our hotel. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
Very clean and safe area. Plus a light complimentary breakfast
Rooms don't have forks or knives or plates. Did not look clean. I paid for King and got a Queen. However, they were nice to discount the price. The towels looked dirty. The bed was not comfortable and felt like the wire was poking me.
Business response:
Thank you for your review and for choosing to stay at our hotel. We apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We would appreciate hearing from you regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. Please contact our hotel by email or telephone at your earliest convenience. We look forward to hearing from you. Sincere... read more
Front desk staff were very helpful, especially Isai. But rooms need to be cleaner.
Business response:
On behalf of our staff, thank you for the very nice review. It is great to know that you received top-notch service from our front desk team. We will definitely share your compliments with all of them including Isai. That said, we are sorry for the inconvenience you may have due to the cleanliness of your room. We have shared your comments with my housekeeping team to be more diligent going forward. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Had a great stay, but staff dint help us with extra/replaced towels even if we stayed for 3 days.
Business response:
Mohsin, Thank you for giving us your feedback. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your concerns with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, Hotel Management
Checking in was not pleasant We arrived at midnight and the front desk said we couldn’t check in for another half hour because of an audit. Not something you want to hear after traveling for 6 hours. The first floor hallway smelled like urine.
Great !
Business response:
Hayssel, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,396 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.