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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent value Hotel had all the right things, including friendly staff,
Business response:
Thank you for choosing Extended Stay America - Los Angeles – Glendale. It is wonderful to read you not only enjoyed our excellent service, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
Overall Fair, but some challenges Overall, a good place for the value. clean and comfortable. Why I don't say its a great place was due to 2 reasons. 1st, It took like 1.5 hours for someone to bring me cups and plates. I had requested them when I checked in and called 45 mins later to remind someone. Understanding things can be busy, but each time it was promised with in 20 mins. 2nd, there was a lot of noise coming from the hallways and when someone flushed a toilet on the floor below me, or next door (couldn't tell specifi... read more
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant service. However, we are sorry for the service and noise issues you encountered while here. We regret the inconvenience it caused. Your feedback will help us to improve our future guest experiences. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager
Parking is not FREE The listing indicated that parking was free. I was surprised when checking in that they wanted $15 for parking and found it suspicious that they required a form to be signed agreeing to that. My conclusion was that many must protest. The clerk said that hotels.com hadn't updated their website to reflect the charge. Hotels.com corrected the problem---but who needs to deal with the aggravation?
Business response:
William, thank you for sharing your experience. We are pleased your overall stay was good, but I am sorry for the inconvenience you had with the third party website. I am taking a note of it to do the necessary. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Decent hotel ...hallway and lobby look extremely outdated . Breakfast is just granola bars
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant stay. However, we're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Ge... read more
Clean and reasonable price. Staff is pleasant. Continental breakfast is supplied which makes the morning easier.
Business response:
Our thanks for taking the time to review your stay at Extended Stay America - Los Angeles - Glendale. We are so happy to read you had an enjoyable visit and that you were especially pleased with our breakfast offerings and courteous service. Your feedback is much appreciated, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
it is a really nice hotel in a quiet area not many tv ch to choose from
Business response:
Our thanks for reviewing your stay at Extended Stay America - Los Angeles - Glendale. We are so pleased to read you had an enjoyable experience and that our facilities and service were to your satisfaction. We appreciate your feedback. Please come and see us the next time you are in the area. Sincerely, General Manager
Please provide at least one trash bin in each room Overall, just ok. Location is great. First time in a hotel without a trash bin inside the room or bathroom.
Business response:
Thank you for staying with us. We are pleased you had an overall nice visit and loved our location. However, we are sorry for the inconvenience caused while you were here. Your feedback is important to us as it will help us to improve our service and facilities going forward. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
It's ok Nothing to blow you away but ok place to stay. Check in was a pain. I did everything through Expedia and seems like I had to do it all again when I got there which sucks when your tired and just want to sleep
Business response:
Thank you for choosing our hotel for your visit. We are pleased you had an overall pleasant experience. Having said that, we are sorry for the inconvenience you encountered at the time of check-in. We hope you will give us the opportunity to impress you on your future visit. Sincerely, General Manager
TO CLEAN OR NOT TO CLEAN Upon entering the room I discovered that the sheets were dirty, stained with mascara and laides foundation. I am aware that they usually have guests longer than 1 night and those guests usually only get one day maid service. So I really don't think my room was cleaned prior to my arrival and I'm curious if it was cleaned after I left.
Business response:
Thank you very much for your feedback. We are pleased you had an overall nice stay. However, I apologize for not living up to our commitment to clean, fresh rooms during your stay. I have shared your concerns with my housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 4.2 star rating with 1,414 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.