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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America - Los Angeles - Glendale. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Business response:
Barbara, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back to Extended Stay America - Los Angeles - Glendale. Sincerely, General Manager
Front Desk was new so it took longer than expected.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Los Angeles – Glendale. We are happy you had an overall pleasant visit. That being said, we are sorry for the slow service you experienced at the Front Desk. Thank you for your business, and we look forward to your next visit. Sincerely, General Manager
Business response:
Geraldine, thank you for rating your visit to our hotel. It seems like you had a pleasant stay overall. However, we are sorry we did not meet your every expectation of yours while here. We will certainly step up our efforts, so your next stay is even better. Thanks for being our guest. Sincerely, General Manager
Nice hotel close to downtown Burbank Room was clean and comfortable. Everything worked. Easy access.
Business response:
Ron, thanks so much for the wonderful feedback. We are happy you had a great stay with us, and that you liked your room as well as the location of our hotel. We appreciate your feedback about our complimentary grab-and-go breakfast and have made a note of the same. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
Excellent value Hotel had all the right things, including friendly staff,
Business response:
Thank you for choosing Extended Stay America - Los Angeles – Glendale. It is wonderful to read you not only enjoyed our excellent service, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
Overall Fair, but some challenges Overall, a good place for the value. clean and comfortable. Why I don't say its a great place was due to 2 reasons. 1st, It took like 1.5 hours for someone to bring me cups and plates. I had requested them when I checked in and called 45 mins later to remind someone. Understanding things can be busy, but each time it was promised with in 20 mins. 2nd, there was a lot of noise coming from the hallways and when someone flushed a toilet on the floor below me, or next door (couldn't tell specifi... read more
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant service. However, we are sorry for the service and noise issues you encountered while here. We regret the inconvenience it caused. Your feedback will help us to improve our future guest experiences. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager
Parking is not FREE The listing indicated that parking was free. I was surprised when checking in that they wanted $15 for parking and found it suspicious that they required a form to be signed agreeing to that. My conclusion was that many must protest. The clerk said that hotels.com hadn't updated their website to reflect the charge. Hotels.com corrected the problem---but who needs to deal with the aggravation?
Business response:
William, thank you for sharing your experience. We are pleased your overall stay was good, but I am sorry for the inconvenience you had with the third party website. I am taking a note of it to do the necessary. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
We arrived at 11:45 am and the lobby smelled like cigarette smoke. We then were told we had to come back later to check in because the room was not ready. When we were finally in the room and pulled out the sofa bed, we noticed it was kind of old, dirty and smelled. The location is not that good due to the neighborhood. The hotel's staff was friendly. However, I will not stay at this place a second time.
Business response:
Jackie, thank you for sharing your feedback. Our team is committed to providing clean and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We regret the inconvenience caused and hope you will visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,104 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.