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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved a double queen. They called later to tell us they actually did not have a double queen available but could do a king with pull out sofa so we agreed. The room stunk and the pull out sofa was tiny…only big enough for one person. It was ripped up and blood stained. Absolutely disgusting!! I will say that the staff was very friendly though.
By far the worst hotel I have stayed at in 20 years. Dirty, poorly maintained, scratchy sheets, paltry, useless towels. There was a giant disgusting hairball sitting visibly in the drain preventing the tub from draining. Staff was barely engaged in the job but then I don’t blame them. So bad I forfeited the remaining two nights in order to stay somewhere decent.
The property overbooked and did not have a room for us when we arrived.
Business response:
Dear Kayla, We sincerely apologize for the inconvenience you experienced upon arrival. We understand how upsetting that must have been for you. This matter will be addressed with our team to ensure such situations are handled more effectively in the future. We regret that we fell short in providing the experience you deserved. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your feedback. Sincerely... read more
Room could be updated it was mole around sink areas n bathtub
This trip was supposed to be our anniversary stay here and it was close to the Santa Monica Pier. On the site the cost was cheaper, so we went with it. Then 15 bucks for the parking space. Which is a first for us. The room was dirty and the trash was still in the can in our room. Noisy neighbors that we called in and still had loud music all night. Homeless and people yelling around the parking lots. This will be the last we use Extended Stay properties.
Business response:
Dear Thomas, We’re truly sorry this visit didn’t reflect the standard we strive to offer. While the location is convenient for many, it’s disappointing to know the condition of the room and the disturbances from surrounding areas impacted your stay. We also understand the frustration with added parking fees and noise disruptions, especially when you were hoping for a peaceful time. Your feedback has been noted and will be shared with the appropriate teams to ensure improvements are made. We appreciate the opportunity to impr... read more
The property itself is fine, we stayed here for our last 3 nights in LA as it was close to the airport, Gym, had a kitchen and Ralph’s next door. Being competitive body builders this was a win on all accounts, While the studios offer a kitchen, there are no utensils in the kitchen. No pots, pans, cutlery, crockery - nothing. They also do not provide dish washing liquid.. we had to purchase all the above. We chose a studio king, the bed itself was comfortable, I have absolutely zero complaints there! It made hubs and I questi... read more
Business response:
Dear Melanie, Thank you for the detailed and thoughtful review. We're glad to know the location, access to fitness facilities, and nearby conveniences made your stay work well for your goals. It's great to hear the bed was comfortable and that you felt at ease throughout your visit. That said, we're sorry for the inconvenience caused by the lack of kitchenware and the scent drifting into your room. Kitchen items and dish soap are available upon request at the front desk to ensure everything is clean and ready for each guest.... read more
Denied my service animal. Area was noisy and unsafe to walk around, especially at night.
Business response:
Dear Caroline, We sincerely apologize for the experience you described. The comfort and well-being of our guests are of utmost importance to us, and it’s concerning to learn that the surrounding environment felt unsettling. Regarding your service animal, we want to clarify that verified service animals are always permitted. Any misunderstanding in this regard is being addressed with our team to ensure it does not happen again. We hope to have another opportunity to welcome you back and provide you with a more favorable exper... read more
The area around it was noisy and not safe to go walking at night. Staff denied my service animal.
Business response:
Dear Caroline, We’re sorry for the experience you described. The comfort and well-being of our guests are of utmost importance to us, and it’s concerning to learn that the surrounding environment felt unsettling. Regarding your service animal, we want to clarify that verified service animals are always permitted. Any misunderstanding in this regard is being addressed with our team to ensure it does not happen again. We appreciate you bringing these matters to our attention, and thank you for your feedback. We hope to have an... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.