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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dingy and dirty hole in the wall place. I've stayed at ESA in many locations and never had bad reviews but this place was something else. Found disgusting stains on the bedspread. and found dried grains of rice on the sofa bed mattress ... the worst mattress possible too. The person at the front desk was pretty nice and did her best give us new bed sheets given the late hour when we requested for new sheets. Only reason we stayed here is the proximity to the rental car center and since it was less pricey than other hotels i... read more
Business response:
We sincerely apologize for the cleanliness issues you encountered which made your stay disappointing. Our top priority is to ensure a clean, fresh accommodation for every guest, but we are truly sorry we fell short in your case. Your concerns have been shared with our housekeeping team in an effort to improve our service from this point forward. On a positive note, you liked our Front desk associate and the location. Please consider coming again so we can make it up to you. Sincerely, General Manager
Close to airport Couldn't find room. Poor directions. No help Light switch by door didn't work. No remote. TV unplugged no wash clothes. Breakfast meager. No hot water
Business response:
Evonne, please accept my apology for not living up to your expectations and regret the inconvenience it caused. Your concerns have been shared with our front desk and maintenance teams as it will help us improve our facilities and service moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,641 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.