This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They now charge $15 a day for parking i won't be staying here again
Business response:
We are sorry that you found our parking fee to be extraordinarily high. We review our pricing regularly to make sure that we are priced competitively. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Inattentive staff; Poor customer service Don't stay here. The staff will not go out of their way to help you. First, despite being advertised as having Free Parking on Trip Advisor, there is a $15 charge per night to park. (We got this fee waived only after pointing out what Trip Advisor advertised.) When we arrived, despite having booked (through Hotels.com) a double room with two beds, we were told that no double rooms were available, that because we didn't book directly through the hotel website, that the second bed was n... read more
Business response:
Jerome, thank you for giving us a feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, ... read more
The floor was seriously dirty And the smell in the room was disgusting (moldy, humid) And the a/c simply needs to be cleaned. It also smelled. -after the stay we had to wash and clean all out clothe because of the smell.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
The beds were a bit uncomfortable, it wasn't as close to the beach as we thought it would be, but it was close to the LAX airport.
Business response:
Thank you for your feedback. We are pleased you stayed with us, but we are sorry you were not happy with the comfort of your bed. We have shared your concern with our maintenance team for a quick review. We regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Nice motel, horrible service 💩 We were due to fly 13 hours the next day so chose this hotel located close to the airport. We had booked a room with 2 Full Beds for the 4 adults staying. On arrival, the hotel informed us that they had run out of 2 bed rooms so provided us with a King Room with a tiny pull out sofa as a substitute. We returned to the front desk to explain how we really weren’t happy and requested either another room for the second couple or an alternative 2 Full Bed room at one of their several hotels nearb... read more
Business response:
We are sorry we were not at our best while you were our guest. We want nothing more than for you to have an outstanding stay, and we apologize for not rising to the occasion. Your comments will be shared with our entire team to make sure we do not repeat what you experienced. We hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management
I didn’t expect to be like that. No iron in the room, no paper cups, no coffeee maker. Didn’t have any basic needs at all. Never stay in this hotel again
Business response:
Thank you for your review. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
Bee bugs Got ate up by bed bugs, staff unfriendly rude ...not helpful
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.