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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
With the money I have paid for this hotel, this is considered as motel 6. The advertising with breakfast. No break room, it was a coffee in the very small lobby. So cheap
Business response:
We apologize for falling short of your expectations for a perfect stay are sorry we couldn’t provide you with an excellent breakfast experience. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Not a hotel I would recommend My room was dark with a view on two big garbage cans. There were no dishes in the room, I had to get them from the front desk. Refrigerator was rusted on the outside and kitchen burners had to be at least 30+ years old.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
二重課金されました フロントの対応が非常に丁寧さに欠けていた。 さらには一泊しかしていないにも関わらず、二泊分の二重課金があり、オペレーションが不明瞭。 現在も返金なく、ホテルに確認中。
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Major negative was waiting ~10min outside to check in as there was nobody at the front desk. I normally wouldn't complain about this, but the fact I had to wait outside instead of just inside the lobby for someone to come out and that it wasn't a strange time (about 11pm when I arrived) was very strange to me.
Business response:
We apologize for the issues you encountered at the time of check-in and with your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
HOTELS.COM FAIL! DIDN'T EVEN GIVE ME A ROOM. I didn't even stay here. They couldn't find the reservation and refused to help me get a room. I had to call an uber and go somewhere else. Now I have to deal with getting a refund because I was still charged. HORRIBLE. I find both the hotel and Hotels.com to be at fault.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Business response:
Charles, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Business response:
Kim, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Disappointing experience. This is the worst Extended Stay America I ever stayed in. It felt like a cheap motel with room rates of a regular hotel. They had a kitchenette, but no utensils - not even a coffee maker or a kettle. There was hot plate but no pan. There was iron but no ironing board. Wouldn't recommend this place.
Business response:
Akber, thank you for being our guest. We are sorry for the issue you had while here and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, we encourage you to try us again in the near future, as we are confident you will enjoy a better stay. Sincerely, Hotel Management
Bad customer service hotel Customer service of the staff definitely needs improvement. Cleanliness and maintenance of the place need improvement.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.