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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Hotel Experience First of all, it does not have a shuttle to the airport, although it is advertised that if has one. You need to fork $19 x 2= $38 for a taxi ride. The quality is that of a motel. The breakfast is a coffee and a muffin. Rooms are basic.
Business response:
Florin, thanks for sharing your experience. We are sorry for the service issue you experienced and regret the inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We hope to have a second chance of welcoming you again when in the area. Sincerely, Hotel Management
It’s close of everything and the airport. but... There are some homeless/strangers by the stairs that you don’t know if they are in that hotel or watching around. The door in the room seems like not secure enough.
Business response:
Thank you for choosing to stay at our hotel. Although you liked our convenient location, we are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver Sincerely, Hotel Management
There are better choices in LAX airport Lobby service was very bad! Steps, walkways dirty. Rooms clean.
Business response:
Harald, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Frustrated It was very frustrating to not have any dishes in the kitchen and not have been told that when we checkedn in. Also, was not provided an internet code when we checkedn in.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Managem... read more
RUDE EMPLOYEES Went to check in and there was no one there I called and the receptionist was rude. No allowing me to check in. I will be contacting my bank to reject payment.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Since this is an anonymous review, please reach us out to our hotel, so we can review the situation and assist you further. Sincerely, Hotel Management
Horrible! My daughter was being sent off to boot camp the following day so i figured we would stay at the hotel for time got there around 7:00pm the night before and nobody was minding the front. Finally after several minutes a receptionist came and was not only rude but really irritable. She couldn't locate my reservations and I told her that it was already paid for through Expedia. She informed me that she just worked there so I replied, "It if the hotels job to communicate with Expedia and not mine." After 15 minutes she ... read more
Business response:
Krissy, thank you for choosing our hotel for your needs. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback will be used as a training tool to make our service a top-notch one ensuring no guest experience the same moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Staff was wonderful! Our room smelled of body odor and cat urine. Room was clean enough to be acceptable but the smell was horrid.
Business response:
Thank you for your review. We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Sucked I arrived late night for check in and nobody was at the front desk. The lobby door was locked and the late check in phone outside just kept ringing with no answer so I ended up waiting for about 1.5 hours and still nobody arrived. There were about 5-6 other people waiting to check in also at about 12 am- 2 am and it was just unacceptable figure it's a airport hotel so people would be checking in all the time. Expedia reps tried reaching the hotel and nobody would pick up their call so my only choice was to go down the... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
When I booked the room it didn’t say anything about a 15.00 parking fee, it wasn’t like a hotel downtown or valet parking, it was a regular big parking lot, room didn’t have shampoo and conditioner like most, probably wouldn’t stay again I don’t like hidden charges
Business response:
Carol, please accept our apologies for not living up to our usual standards resulting in a disappointing stay for you. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to provide you with a home-like, comfortable and relaxing experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.