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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly, outdated , no internet, very unhelpful staff . Missleading when it comes to breakfast and charge for parking.
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
Bad service There was no hotel shuttle from the airport to the hotel. No housekeeping. I called for someone to fix a leak in the toilet. The staff came to fix it and left a wet towel outside my room as I was gone for the day. They advertise Continental breakfast but it was just couple of cold cereals on a tray for the entire hotel.
Business response:
Rocky, we apologize for the issues you experienced here and regret the inconvenience it caused. I have shared your feedback with my housekeeping and maintenance team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, General Manager
Business response:
Saravanan, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
Do not stay here! The rooms at this hotel are disgusting. Even though they are supposed to be non smoking rooms, every thing in the room smelled like smoke. The carpets, drapes, bedding all smell like smoke. People are outside smoking all day and night. The hotel staff was nice but that was the only thing good about it. I would not recommend anyone staying here unless you are a smoker. And they don't tell you about the $33 A NIGHT parking fee until you check in.
Business response:
Tim, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Terrible!!! Worst hotel experience ever there is a $15 fee for parking that is not disclosed. The rooms are dirty the facility is dirty it's in a bad location. toilet did not flush TV did not work when I called to ask them for help they said they'd be back to me and never did.
Business response:
Allie, we sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, General Manager
Fuc extended stay Worst experience ever. Will never recommended to anyone. I will make sure to tell everyone I know families, friends, coworkers, online, vlog, etc about my experience with hotels.com and extended stay.
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
Roach Infested The staff was friendly and the bed was comfortable but the room had sooooo many roaches. I have never experienced a hotel stay such as the Extended Stay America. I do not recommend anyone to stay at this hotel. Shame on you and I deserve a Refund
Business response:
We sincerely apologize that we failed to provide you the clean and comfortable suite you expected. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. After reading your feedback, we have scheduled additional treatments to prevent this from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
The room smelled like cigarettes in none smoking room and it hair from someone shaving on the towels.
Business response:
Willie, we apologize for the cleanliness issues you encountered during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure, we are well poised to serve our guests moving forward. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
ok the staff is hard to get a hold in the morning.
Business response:
We sincerely apologize for not living up to your expectations while you were here. Be assured we will be reviewing and altering our guidelines in an effort to deliver a much better experience for all our guests. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.