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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unpleasant Experience Hotels.com listed the hotel as having free parking but it does not. In addition, the hotel did not feel clean-it had a old cigarette smell in the room and felt dingy. Half of the parking lot was under construction so we were lucky to get the very last space when we arrived. And, the walls were thin so we could hear everything in the rooms next to us. The only positive aspect of this hotel was its proximity to the airport.
Business response:
Jessica, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Bugs and roaches Tub is clogged, room is full of cockroaches and other bugs... Left over ice cream in the fridge from the guest prior. And the room was not cleaned during my stay. Do I even need to go any further???
Business response:
Cem, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
dead bug on the floor in the room .. keys are defective — took 20 times before it worked .. — Should have known ... even front desk had to try 8 keys before one worked .. went to the door and did not work for more then 20 times..
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the service and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Ridiculous BAIT AND SWITCH AT CHECK IN GROSS I was left woth no choice cause I already paid for the room gross practice
Business response:
Thank you for choosing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I won’t be staying there EVER again ...the room smelled of smoke, there were stains on the sheets ...just gross
Business response:
Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
prepaid guaranteed room was overbooked and was not able to check in. They did not bother to make any referral either.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
I arrived really late, I am alone. I had a lot of lymph nodes removed I can't lift. I went to my room was there for an hour went back down to get my stuff out of my car and they towed it. The girl at the front fest told me where to park, I am going through a hard time and this just added fuel to the fire. The office did not care. I asked for a weakened up call it never came I was late for a important meeting. You hatto pay for housekeeping they don't clean your room or wipe anything down you come back from work and it stinks... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Horrible The pictures are decievng. There is no elevator to the third floor. There was a homeless man walking around the parking lot. You have to go to the front desk for dishes for the room. I guess they are afraid someone will steal them. Once tge front desk saw I was black they were unfriendly. Tge shower curtin had mold. There was no trash can in the room I won't be going back
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Way overpriced for sparse accommodations. Loud, irritating bathroom fan. Not even basic glasses/cups in the kitchen or bathroom. No coffee or tea supplies. No shower curtain liner. No window curtain privacy liner. No grab bars for safety. Skimpy bath mat. Not one easy chair. Small TV. Minimum channels.
Business response:
George, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are sorry to know you were disappointed with our facilities and the inconvenience it caused. We would like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope you will afford us an opportunity to redeem ourselves in t... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.