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Extended Stay America - Los Angeles - Long Beach Airport
- Hotels
- Long Beach, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4105 E. Willow St., Long Beach, CA, 90815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business trip The people at the front desk were very help and nice. quick check in. Room was big and clean.
Excellent Customer Service The room was very clean but I wish the bed was in a king size, and it was a very firm mattress, without a flat sheet. The front desk associates were very friendly and check in was easy and welcoming. Excellent Customer Service
Business response:
Dear Crystal, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We have shared your feedback regarding the mattress with a concerned team member. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Sincerely,Hotel Management
The staff was friendly and professional. When we called the front desk, they responded to our requests promptly. The reason we stayed at this location was because our apartment building was being fumigated. It was close to home, shopping, easy access to the freeway and restaurants. The main feature we enjoyed was the kitchenette so we could eat in when we wanted. When we arrived there was nothing in the cupboards or drawers but then we noticed they had a sign that showed us all the kitchen items we could request. We figured ... read more
Carpet was wet Seemed like this place is turning into a cheap motel
Business response:
Dear Sialupe, thank you for staying with us. It is glad that you had a pleasant stay, but we are sorry we missed the marks in a few areas. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Room was clean, but not throughly. Bathroom as well, the mirror still had glass cleaner smudges and found two roaches in the bath tub
Business response:
Dear Tomas, thank you for reviewing your stay at Extended Stay America. We are glad to know your stay was pleasant. We strive to provide an exceptional experience to all our guests; hence we have noted your concern and will inform our team for review and action. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management
In and out Love the location from the airport. cozy room. I'd come back
It was conveniently located and easy for parking and finding restaurants and stores. Not the cleanest and the amenities weren’t great.
Business response:
Dear Alheli, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
I believe more people live here vs visit. Could not get any sleep thanks to the person above me walking back and forth all night and dropping things down. When I asked for another room for my child and myself I was told they were sold out even though the parking lot was completely empty.
Business response:
Dear Aubree, thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Long Beach Airport
How is Extended Stay America - Los Angeles - Long Beach Airport rated?
Extended Stay America - Los Angeles - Long Beach Airport has a 4.2 star rating with 1,459 reviews.
When is Extended Stay America - Los Angeles - Long Beach Airport open?
Extended Stay America - Los Angeles - Long Beach Airport is open now. It will close tomorrow at 12:00 a.m.