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Extended Stay America - Los Angeles - Long Beach Airport
- Hotels
- Long Beach, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4105 E. Willow St., Long Beach, CA, 90815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just a so so room The room was old, furniture and everything. The best part was there was hot water right a way in the shower. A lot of Pot smell in the hallway. Staff was nice.
Business response:
Scott, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns that kept your stay from being perfect. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you we... read more
Nice full kitchen in rooms. Nice room for price. Not in a bad area.
Comfortable
Business response:
Allainkarl, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It wasn’t very clean but it wasn’t awful. There was a shortage of towels. Staff were nice
Business response:
Nicole, thank you for staying with us. Although we are glad you had a great stay and were impressed with our courteous associates, we are sorry for the issues you encountered while here. We have shared your concerns with the appropriate teams to ensure this does not repeat. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
the room was clean, but the staff was stressed out!
Floors in the room were extremely dirty, no towels in room. Room looked like it was in the process of being upgraded, missing paint and spackle around shower. Very loud rooms
Business response:
Kyle, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
It’s ok. Not worth the money. It was ok. I only booked there because my normal hotel wasn’t available that weekend. It was not what I expected. It wasn’t worth the money I spent. It seems like it is a home for a lot of people. I had to asked for towels and kitchenware. The staff was nice. They really need someone to in an inspect and fix things that are broken. I would stay again if I had no other choice.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was not very clean there were roaches the smoke detector was covered with a plastic bag it just really wasn’t very pleasant like all the other hotels that I have booked with you guys
Business response:
Candice, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Wonderful Staff at Extended Stay The front desk team and management team are wonderful, and they address any questions and concerns in a timely manner.
Business response:
Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our Front Desk Team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Long Beach Airport
How is Extended Stay America - Los Angeles - Long Beach Airport rated?
Extended Stay America - Los Angeles - Long Beach Airport has a 4.2 star rating with 1,474 reviews.
When is Extended Stay America - Los Angeles - Long Beach Airport open?
Extended Stay America - Los Angeles - Long Beach Airport is open now. It will close tomorrow at 12:00 a.m.