This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Long Beach Airport
- Hotels
- Long Beach, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4105 E. Willow St., Long Beach, CA, 90815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First Time Visit The outside of the hotel was very well kept but the room was very worn, definitely in need of an update.
Business response:
Dear Francine, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Front desk check-in was a bit chaotic. Staff complained about having to work all day. When we got to our room, the smoke alarm was chirping, so we went back downstairs to possibly be put in a different room; instead the manager just removed the smoke alarm, which I'm pretty sure is illegal to not have a smoke alarm in the room. Then he promised that he wouldn't charge us for the night, which I knew was a false statement since we already prepaid through Expedia. Very bizarre place, and we will never stay here again.
Business response:
Dear Inez, thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management
It was good
recommend
Business response:
Arieus, thank you for the generous rating of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to this area. Sincerely, Hotel Management
Breakfast is not good
Loved the location, came up from San Diego, checked in wentto a show in LA. Got up and took a flight out of LGB ❤
Business response:
John, thank you for the awesome review. We are pleased everything went great for you during your visit and that our convenient location made it even better. We value your feedback and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Tgw hotle hallway smelked liked sogs and cats tgen as i was leaving a little damn dog tried to attack my 3 yr old son
Business response:
LaReena, thank you for taking the time to review our hotel. We are sorry for the incident you outlined, and rest assured, we will address the concerns you outlined appropriately to make sure we prevent such reoccurrences. We value your feedback and hope to have the chance to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Long Beach Airport
How is Extended Stay America - Los Angeles - Long Beach Airport rated?
Extended Stay America - Los Angeles - Long Beach Airport has a 4.2 star rating with 1,459 reviews.
When is Extended Stay America - Los Angeles - Long Beach Airport open?
Extended Stay America - Los Angeles - Long Beach Airport is open now. It will close tomorrow at 12:00 a.m.