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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Birthday Trip I chose this location because I wanted to be in Pasadena close to visited friend. However, the floor of the hotel ranked of animal pee scent and pet hair throughout that throw the odor off for the floor of the hotel. Customer service was not spectacular, but ok. The price was acceptable though.
Business response:
Dear Tonya, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outst... read more
Cumple muy básicamente y es caro para ese nivel El hotel está descuidado, hay personas que cocinan alimentos y abren la puerta del cuarto y todo el piso se huele a ellos. El desayuno prácticamente no existe. La cama rechina y cada movimiento qué haces despiertas a tú pareja. Es bastante molesto.
Business response:
Dear Richard, Thank you for choosing us and sharing a review of your stay. We apologize for the disappointments you encountered during your stay. Your feedback is important to us, and we're sorry that the value for money did not meet your expectations. We will ensure that our accommodations meet the standards of cleanliness and functionality that our guests deserve. We appreciate your positive comments about the location and peaceful environment. We hope to provide you with a better experience. Thank you for sharing your con... read more
I always booked a room for my son. He loves everything. Comfort, quiet, and specially the staff and customer service.
Business response:
Dear Anonymous, We're delighted to hear that your son enjoyed his stay at Extended Stay America. Providing comfort, a peaceful environment, and excellent customer service are our top priorities. Thank you for sharing this positive feedback, and we look forward to welcoming your son back on his future visits.Sincerely,Hotel Management
Easy access to hwy 210 and restaurants nearby. Internet connection is unstable upon devices, hallway is dark and carpets are old.. Towels renew and room cleaning each two weeks or $10 per day.
Business response:
Dear Eric, Thank you for taking the time to leave your feedback. It is excellent to know how our location, close to the highway, proved perfect for your visit. However, we hope you will accept our apologies regarding cleanliness and the internet issues that caused you inconvenience. We are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experienc... read more
Great customer service and good quality for the price!
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,193 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.