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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older. Our heater did not work, only blew cold air. Uncomfortable night.
Business response:
Dear Ralph, thank you for taking the time to review your stay with us. We are pleased that you enjoyed your stay overall. However, we hope you will accept our apologies regarding the abovementioned issues. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
Front desk was very helpful and nice she greeted us and welcomed us with open arms! She was a great hostess! Our room was nice and clean the walls were a little damaged and at some point I did see some random events bugs in the room. However I did not let it get to me as the room was very nice and the area was close to everything we needed! My only negative was being so close to the freeway but it not damper our sleep. A big plus was the kitchen area we were very impressed with the kitchen area in our room. Over all 8.5/10 a... read more
Business response:
Dear Nolan, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and appreciate highlighting our clean suite, dedicated staff, and kitchenette in your review. Our team's priority is guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know our guest appreciated their efforts, and we do apologize for any inconvenience you may have faced. Thank you for your excellent review, and we hope to welcome you... read more
Front Desk was Amazing Service at front desk was great .
It was okay for the price we pay in that area.
Business response:
Dear Som, thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable, and well-maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us.Sincerely,Hotel Management
Thank you Jeff. New manager named Jeff was really cool to work with. He showed that he wanted to make sure we were satisfied customers. Very helpful.
Business response:
Dear Terrance, thank you for this outstanding review and for selecting Extended Stay America for your time in Monrovia, LA. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members like Jeff; we'll be sure to share your kind words with him and our entire team. Thank you for taking time out of your day to recognize our efforts. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
Very good service and around a lot of great food places. Overall it was a very good hotel experience.
I love how there is a kitchen, i dont know uf there are pots and pans we can borr there i wasnt informed, i was not inforened there was continental or grab and go breakfast,and lastly i got on the elevator and while inside to push the button i realize there was no room number i dicated i had to get off and tell the girl at the check in what is my number. I had to request car permits, and also i notice there is no blow dryers and there is only one trash can ,the o e inside the restroom.
Business response:
Dear Delia, thank you for choosing us. While we are pleased you loved our amenities, we are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
The staff are responsive and helpful. I've had to extend my stay twice and it has been easy.
Business response:
Dear Fawn, thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing their efforts. We hope you will visit again the next time you are in the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,371 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.