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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed 4 days, but no any house keeping at all. Breakfast nothing except coffee and bagged oat. When we checked in around 8pm, we had to wait around 30 mins because no staff at reception at all.
Business response:
Dear Yuanyuan, thanks for being our guest and posting your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a nominal fee. Also, we are sorry that our grab-n- go offerings were not to your liking; we will share your comments with our Brand Leaders to assist them when determining new breakfast offeri... read more
Room was fine but 24 hour desk basically unavailable after 8:30 PM as they are performing other duties on the property. Kitchenette in each room is great but no coffee machine no pots and pans, no ice machine on the property. Your supplied with two ice cube trays for making your own ice. Overall, problems were minor and I would stay here again.
Business response:
Les, thank you for choosing Extended Stay America and taking the time to post your review. We are happy you were pleased with most aspects of your stay. However, we regret not meeting your expectations and appreciate you letting us know the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. It is always a joy to hear our guests are excited about returning; we are looking forward to it. Sincerely, Hotel Management
Very good
Business response:
Vanessa, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good
Nice stay
Slightly weird. For some reason it took about 30 min to check in. Only one person at front desk, and multiple guests already staying there needed help with various things. Lobby was dirty. Breakfast was dismal. Only oatmeal packets, dry granola bars and prepacked muffins.
Close to shops was good Basic maintenance was not being done. Toilet clogged twice, ironing board broken, tub/ shower faucet did not work correctly and pipe leaking from ceiling bulging ceiling in bathroom
Business response:
Mary, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,393 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.