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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for families with little kids The rooms on the non smoking section smell like weed. The appliances were old. The bathrooms specially the shower are needed to be deep clean. Dog poop everywhere on the green areas and outside. Not ideal to stay with family or little kids.
Business response:
Dear Patricia, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Your feedback is shared with the concerned team to review and improve. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
We were greeted by very friendly staff. That is the best things about this location. The facility was clean albeit old and not kept up. The booking lists that a breakfast is included. This is not true. It includes coffee and a muffin (which was stale). That was one of the reasons that I chose this location.
Business response:
Dear Paulette, Thank you for taking time out of your day to post a review. Although we were thrilled to read that you loved your overall stay, we are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
Front desk clerk Luciano was GREAT so helpful and personable as were all staff I encountered. Room was clean but did have a bit of a smell —couldn’t reallly determine what it was. Lots of towels provided.
Hotel is a relatively ok choice for a lower priced hotel. Does the job. In a nice neighborhood
Business response:
Dear kenneth, thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Glad there was enough handicapped parking for our needs. Didn't like having to walk back to my car to place the auto ID sheet though... would have rather just had my license plate on file. Room was larger than expected and was quiet. Would have liked USB ports at the bedside though for charging phones. Staff was helpful and pleasant.
Older. Our heater did not work, only blew cold air. Uncomfortable night.
Business response:
Dear Ralph, thank you for taking the time to review your stay with us. We are pleased that you enjoyed your stay overall. However, we hope you will accept our apologies regarding the abovementioned issues. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
Front desk was very helpful and nice she greeted us and welcomed us with open arms! She was a great hostess! Our room was nice and clean the walls were a little damaged and at some point I did see some random events bugs in the room. However I did not let it get to me as the room was very nice and the area was close to everything we needed! My only negative was being so close to the freeway but it not damper our sleep. A big plus was the kitchen area we were very impressed with the kitchen area in our room. Over all 8.5/10 a... read more
Business response:
Dear Nolan, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and appreciate highlighting our clean suite, dedicated staff, and kitchenette in your review. Our team's priority is guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know our guest appreciated their efforts, and we do apologize for any inconvenience you may have faced. Thank you for your excellent review, and we hope to welcome you... read more
Front Desk was Amazing Service at front desk was great .
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 4.3 star rating with 1,393 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.