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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Felt dirty. There were ants. Food on the sink. Shady looking people staying there. 2nd floor smelt like weed/cigarette smoke. Definitely would not stay there again.
Business response:
Anthony, thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent in our service delivery. We have also asked them to ensure proper procedures are being followed to remove the smell. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
for being in covid mode the housekeeping doesnt do a good job cleaning. nothing that is touched regularly by people is cleaned or sanitized and the room wasnt vacuumed or swept. theres pee on the bottom sides of the toilet the phone and microwave were disgusting. totally disappointed overall and had to clean the room and bathroom myself just to feel somewhat okay staying here
Business response:
Thank you for your comments. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will reconsider a future stay as we would welcome the opportunity to regain your... read more
They wouldn’t let me stay there. I didn’t have my commercial drivers license on me. Essential only
Business response:
Thank you for sharing your comments. We are sorry we could not accommodate you this time and regret your disappointment with our hotel policy. We hope to have an opportunity to host you on your future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Armando, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Damian, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Onecimo, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Worst of the Extended Stays I love that the rooms come with a kitchen and the price is always great regardless of the city, however, this was the dirtiest extended stay I have been to. I had to travel for work purposes during this pandemic and I hoped that meant extra santitation precautious would be applied. Fortunately I brought my own bedding and disinfectant. Grease was stil on the walls, the fridge had NOT been cleaned as soda was sticky in the freezer, black smears on the pillow case, and hairs within the bed sheets. F... read more
Business response:
Brianna, it is disheartening to read your experience with us. We would like to apologize for letting you down with hotel cleanliness. Please be assured that we are dedicated to the safety and comfort of our guests and our team is already reviewing your concerns. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Blah The upgrade of the Internet did not work which caused me to be on the Line with technical support for five hours which took up the whole night. It was truly a waste of money!!! Couldn’t stream and very light air conditioning.
Business response:
Latisha, thank you for staying at our hotel. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we were not able to repair the issue while you were here. We have followed up with our Engineering team to address and correct any remaining issues. We appreciate your comments and hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.