This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Have to Settle for Less when Traveling with a Pet We were traveling with our pet for the first time. The accommodations were as expected. We were on the first floor, and it's a non-smoking room. But either our neighbors were smoking, or there were smokers standing just outside our window (in the parking lot), because our room and all of our things smelled of cigarette smoke. Overall, the room was relatively clean. But the water pressure in the shower was very low. It was like showering in a light rainstorm. And the hot water... read more
Business response:
Cristina, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The stay was mediocre. Ive stayed here a couple of times before and it was excellent. Not so much this go around.
Business response:
Marvin, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Excessive use of Air Wick or fragrance.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Experience was just OK Room wasnt as clean as it should be. Dust everywhere which makes me wonder how deep of a clean they do. The bed is on rollers. I have never seen that before in a hotel. Also room looks old..definitely in need of an upgrade especially for the price of one night.
Business response:
Thank you for selecting our hotel for your overnight stay. Please accept our apologies for the cleanliness issues you experienced in your room. We strive hard to make all guests feel comfortable during their stay, so we are sorry for falling short of this. We have shared your comments with our housekeeping team to be more diligent going forward. We also value your comments in regards to the condition of our hotel and have taken note of it. It was good to have you here, we hope to see you again soon. Sincerely, Hotel Manageme... read more
Desperate need of remodel. Room stinked like cigarettes
Business response:
Mary, thank you for your review. We are sorry for the smoke smell you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We have also taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
What an amazing staff they are so helpful and friendly
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,424 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.