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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Experience was just OK Room wasnt as clean as it should be. Dust everywhere which makes me wonder how deep of a clean they do. The bed is on rollers. I have never seen that before in a hotel. Also room looks old..definitely in need of an upgrade especially for the price of one night.
Business response:
Thank you for selecting our hotel for your overnight stay. Please accept our apologies for the cleanliness issues you experienced in your room. We strive hard to make all guests feel comfortable during their stay, so we are sorry for falling short of this. We have shared your comments with our housekeeping team to be more diligent going forward. We also value your comments in regards to the condition of our hotel and have taken note of it. It was good to have you here, we hope to see you again soon. Sincerely, Hotel Manageme... read more
Desperate need of remodel. Room stinked like cigarettes
Business response:
Mary, thank you for your review. We are sorry for the smoke smell you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We have also taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
What an amazing staff they are so helpful and friendly
Worn furniture
Business response:
Thank you for choosing to stay with us. We are pleased you had an overall good stay. However, we are sorry for not living up to your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service, so we hope you will make plans to stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,299 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.