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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoyed my stay, everyone was nice/courteous.
Business response:
Dear Kirsten, Thank you for sharing your wonderful experience with fellow travelers. Our team strives to go above and beyond our guest's expectations by providing impeccable services and comfortable suites. Therefore, we are thrilled your stay was nothing short of exceptional. We will share your compliments with our team to recognize them for a well-done job. We truly enjoyed having you with us at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Courtni was a blessing Courtni the lady who works front desk ,was the best ,very attentive welcoming and made my stay a great one I definitely recommend you go see her ,she will make sure your taken care of.
The hallway and elevator were not clean
Business response:
Dear Dena, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
It was so close to the Toyota Arena and restaurants
Toilet wasn’t working too late to report issue other then that no issues
Business response:
Dear Tom, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. We have shared your feedback with our maintenance team. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management
Room had roaches
Business response:
Dear Rodrigo, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our brand's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Manag... read more
Below average. Wouldn’t go back there.
Business response:
Dear Marcus, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,506 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.