Extended Stay America - Los Angeles - Ontario Airport

Business response:

Dear Dena, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Tom, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. We have shared your feedback with our maintenance team. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Marcus, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management 

Business response:

Dear Patricia, we are disappointed to learn that we may have overlooked a few areas in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Your feedback helps us identify ways to improve our overall service, and we are grateful. We hope to have another opportunity to welcome you so we can provide you with a much better experience. Sincerely, Hotel Management