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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway smell like dog poop
Business response:
Dear Stephen, Thank you for your feedback. Please know we have strict quality control when it comes to maintaining cleanliness. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointment with the smell in the hallway. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to e... read more
Have stayed multiply times
Kitchen sink had rust on the drain. The bathroom toilet lid was too big for the tank, couldn’t get any hot water in the bathroom sink and the tub/shower was poorly repaired with caulking showing around the faucet and black marks on it
Business response:
Dear Amy, Thank you for choosing our hotel and reviewing your stay. We apologize we failed to meet all your expectations. Although this does not change what you encountered, we appreciate you pointing out how we can improve. We will address these concerns with our maintenance team to ensure future guests have a more satisfying experience. We hope you will consider revisiting us so we can deliver the flawless stay you deserve.Sincerely,Hotel Management
Decent Enough But Pricey The clerks were very friendly and courteous and the room was clean, however we did have a couple issues. The refrigerator didn't work (the freezer worked fine), so we notified the front desk. The clerk said he would try to find us another, but never got back to us. Also, my reservation was for a room with a queen bed and my wife and I ended up sleeping head-to-toe on a full sized bed, as we were exhausted. For the price we paid I expected better, but the courtesy of the staff definitely offset the ne... read more
Business response:
Dear Michael, Having you as our guest was a pleasure, and we appreciate your compliments about where we are excelling and your feedback regarding things we can change. While we regret the trouble caused by the issue with the refrigerator and for not meeting your expectation regarding the room you booked, we are happy to read that you loved the clean suite and the gracious service our team provided. We pride ourselves on service excellence and aim to provide our guests with a clean and welcoming environment, so it's great to ... read more
Enjoyed my stay, everyone was nice/courteous.
Business response:
Dear Kirsten, Thank you for sharing your wonderful experience with fellow travelers. Our team strives to go above and beyond our guest's expectations by providing impeccable services and comfortable suites. Therefore, we are thrilled your stay was nothing short of exceptional. We will share your compliments with our team to recognize them for a well-done job. We truly enjoyed having you with us at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Courtni was a blessing Courtni the lady who works front desk ,was the best ,very attentive welcoming and made my stay a great one I definitely recommend you go see her ,she will make sure your taken care of.
Room had roaches
Business response:
Dear Rodrigo, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our brand's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,424 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.