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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff was very helpful and patient. I have to swim everyday for medical reasons. I had to make other arrangements because your pool was not heated. I think you should state that on your website. It is obviously an older property that needs a lot of TLC.
Business response:
Thank you for staying at our hotel. We are sorry for not meeting your expectations with regard to the pool and regret this was an inconvenience for you. We value your feedback and will share it with the appropriate team so that we can improve our future guests experience. On a positive note, we are pleased you liked our associates. We hope you will give us another chance to provide you a better stay. Sincerely, Hotel Management
The staff was awesome shelly rigo and jessica were the greatest staff ever. Very helpful, caring, and great attitudes!!!!!
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. We also appreciate you mentioning our staff members Shelly, Rigo, and Jessica. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
Location closes to shops and restaurants. Easy to find parking. Fast check-in and check-out. Breakfast included but end a little too early
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our ideal location. We value your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management
Ceiling tiles in hallways kinda rough and in disrepair.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your observation and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room I was initially given was NOT clean; bed unmade, towels on the floor etc. I returned to the lobby and Shelly apologized and got me into another room in minutes. Bed was comfortable and room was cozy. Didn't use the "kitchen" so no issue with that. I wish the bathroom was a little bigger as you have to literly squeeze yourself between the toilet and sink in order to close the door. Also; NO ICE MACHINE, which shocked me. Other than that everything was great!
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the Shelly. However, we are sorry for the housekeeping issue you experienced in your initial room. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,480 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.