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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff were very friendly and helpful.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind our front desk team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Very Comfortable even after surgery.
Business response:
Mai, thank you for the excellent review of Extended Stay America. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was okay The workers there were really nice and I mean that they were really helpful the room was great however when I woke up in the morning I noticed there was either a blood stain pilliow and blanket on the bed and it grossed me out and there were people who I didn’t feel safe around in that area.. it is dark in the hall and made me feel very cautious. If it were clean then my experience would have been a little better.
Business response:
Thank you for choosing to stay with us. We're glad to know you were pleased with the service provided by our associates and that you liked your well-appointed accommodation. However, we're sorry for the cleanliness issue you encountered in your room. We have discussed your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Being disabled doesnt matter My first stay was bad the room was equiped with a kitchen and refridgerator it was defected didnt wasnt able to get a replacement so i had to wait til the next night on my next stay in a different room and asked for a disabled room and durring that stay they were required to give us special services and they were not met anytime i called the front desk no answer and when i asked for room service i was not treated as someone who was disabled and when i spoke with manager she claimed that the perso... read more
Business response:
Alexander, thank you for your review. We apologize for not being able to accommodate your needs and for the poor service you experienced while you were here. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.