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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was easy. Staff were pleasant. Cleanliness was not great. There was food on the floor in the hallway, which never got cleaned up while I was there. The elevator was dirty and smelled gross. The bathroom door handle was broken. Someone had a dog in the same hallway, and the door did not provide much noise cancellation because we could hear it barking all day. We had to bring down our towels and bed sheets from the third floor to the front desk to exchange them for new, clean ones.
Business response:
Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the difficulties you encountered during your stay. Please be assured that we have discussed your feedback with our housekeeping and maintenance team to fix the problem you mentioned immediately. Also, we wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves th... read more
It’s alright .........,...........................
Business response:
Thank you for reviewing your stay at Extended Stay America. Your satisfaction is very important to us as we constantly strive to make your experience a great one, and we are glad to know you had a pleasant time with us. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Overall, great stay! The only thing is that I wish the kitchen came equipped already with utensils, pots and pans instead of having to ask front desk for them. Also blow dryer.
Business response:
Ambar, thank you for the fantastic rating of Extended Stay America. We are glad you had a nice time with us, but we regret the inconvenience caused due to our kitchenware policy. Thank you again for being our guest. We look forward to your next visit! Sincerely, Hotel Management
The bathroom was not clean. Makes me wonder if the sheets on bed were changed.
Business response:
Thank you for evaluating your stay. We're sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.