Extended Stay America - Los Angeles - Ontario Airport

Business response:

Gretchen, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Ruben, we appreciate your comments about our hotel and are pleased that you enjoyed our accommodations. However, we were sorry to read that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jose, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Larry, we appreciate you choosing to stay at Extended Stay America. It's great to know you had an enjoyable stay and you found us to be a good value. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We're happy to read you enjoyed most of our services. However, it seems we overlooked a few issues in preparation of the room prior to your arrival, and we apologize for any inconvenience this may have caused. We have discussed this with the housekeeping manager and steps are being taken to ensure this does not happen again. We hope you will visit us again and give us the opportunity to provide you with a totally satisfactory stay in our beautiful city! S... read more