Extended Stay America - Los Angeles - Ontario Airport

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jeremy, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, location, and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Ray, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked our well-kept property. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jolynn, thank you for being our guest at Extended Stay America. We are glad to know you loved your well-kept suite and were impressed with our friendly associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Valerie, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry for the issues you had in your room and that you were unhappy with our kitchen facilities. To ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. Also, your feedback has been shared with the concerned team. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

It's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for choosing the Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to your next visit. Sincerely, ​Hotel Management