Extended Stay America - Los Angeles - Ontario Airport

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Ryuichi, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Jose,thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. ​ Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the disturbance caused due to the fire alarm during the night. Your feedback is discussed with the concerned team to find out what went wrong and take the necessary steps to avoid such a situation in the future. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rachel, thank you for your excellent review of Extended Stay America. We’re thrilled to know you enjoyed the wonderful service provided by our associates and that our location close to several location attractions was convenient for you. On behalf of everyone here, we invite you to stay with us again the next time you visit Ontario. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review of Extended Stay America We are delighted our hotel was ideally located to everything you wanted to do on this visit. We appreciate your business and hope to see you again whenever your travels bring you to Ontario. Sincerely, Hotel Management 

Business response:

Brain, thank you for posting a review of your stay. We’re happy to know our location close to the citizen bank arena was ideal for you, but we’re sorry for the inconvenience you experienced while you were here. We have discussed your feedback with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management