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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff were very pleasant on the afternoon of my check-in on Sunday, stated room was checked and ready for us. Room was clean and cool, however when I went to take a shower there was a ring of dirt in the shower, fortunately, we travel with Lysol wipes, I cleaned out the shower and tub. When we went to leave for dinner no one was at the front desk for me to make the comment to, also upon our return again no one was at the front desk. At check out a made mention of the dirty bathtub and shower to the person at the f... read more
Business response:
Thank you for being our guest. We are happy to know you overall had a pleasant stay with us. However, we are sorry for the cleanliness issues you had in your bathroom. Thanks for bringing this to our attention, as it will help us to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Extremely satisfied with the hotel personnel old d
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Job well done This is my second stay at this location within a year. Its close to my job site and good eats! I enjoyed my stay, but I must say, I enjoy Shellys energy, spirit, and helpfulness more. #5starShelly
Business response:
Desmond, thank you for returning back to Extended Stay America. We are glad to know our ideal location is perfect for your needs and that you had a great stay. Your wonderful compliments will be shared with Shelly for doing an amazing work. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Jack, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
The service was great are stay was great. Only thing that was not ok was the shower/tub was not clean hair and dirt ring on tub shower head leaked out side the the shower, and the trash can under the sink was full, not emptied out when we arrived.
Business response:
Monica, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the service provided by our staff. Your feedback in regard to your bathroom will be shared with our team so that corrective measure can be taken. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
5 star Let me in early than check in time!!
Business response:
Jose, it was a pleasure having you at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
We were checked into the room that should have been the last available room. The overhang was in front of our window. We couldn't see outside. The housekeeper accused us of having a dog in our room and the hotel mgr and desk clerk were at my door within 5 minutes. Our side table lamp didn't work. So on day 2 our room was changed by the new clerk on shift and our experience was great! I would stay there again because of her!
Business response:
Thank you for sharing your thoughts about your stay. We are so sorry for the issues you had in your initial room, but we are glad our team resolved your issues to your satisfaction. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thanks again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
everyone was so friendly, helpful, welcoming, the room was homey, clean, very nice and is the best looking hotel I’ve ever stayed in ( never stayed in anything to expensive) Would recommend this hotel to everybody
Business response:
Ashley, it was a pleasure to have you as our guest at Extended Stay America. We’re glad to know you liked the service provided by our staff and that you were impressed with your well-maintained room. Thank you for recommending us to future guests! We look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,302 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.