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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were checked into the room that should have been the last available room. The overhang was in front of our window. We couldn't see outside. The housekeeper accused us of having a dog in our room and the hotel mgr and desk clerk were at my door within 5 minutes. Our side table lamp didn't work. So on day 2 our room was changed by the new clerk on shift and our experience was great! I would stay there again because of her!
Business response:
Thank you for sharing your thoughts about your stay. We are so sorry for the issues you had in your initial room, but we are glad our team resolved your issues to your satisfaction. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thanks again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
everyone was so friendly, helpful, welcoming, the room was homey, clean, very nice and is the best looking hotel I’ve ever stayed in ( never stayed in anything to expensive) Would recommend this hotel to everybody
Business response:
Ashley, it was a pleasure to have you as our guest at Extended Stay America. We’re glad to know you liked the service provided by our staff and that you were impressed with your well-maintained room. Thank you for recommending us to future guests! We look forward to welcoming you back. Sincerely, Hotel Management
Ontario, CA - good stay! Some areas of the property could use some updating but we were overall super comfortable and happy with everything. Staff was awesome, very welcoming and helpful- went out of their way to help, actually (Shelly- at the Ontario location). Decent amenities (snack machines, laundry facility, in-room kitchen) and walking distance to our concert venue (CBBA). Had a quiet night's sleep and free coffee downstairs in the morning. Nothing big enough going on to have to complain about. I'd stay again.
Business response:
Sheila, thank you for staying at Extended Stay America. We are glad you liked our convenient location and courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Nice room with a kitchen and although it had been cleaned, the bed sheets look to have been used. It seems like hthe housekeepers thought they were passable amd just made the bed? There were hairs, crumbs, and dare I say, a bug on the sheet when I pulled back the covers. Other complaints: The shower curtain is filthy, the bed was very hard, and there were only a few local channels available on t.v. I do appreciate the small improvements like the pergo floors, new faucets, etc., but it's not enough to change my mind about eve... read more
Business response:
Thank you for choosing our hotel. Although you liked the kitchenette, we are sorry for the issues you had with your room. We have shared your feedback with the respective teams to take corrective actions. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The place appeared run down the front desk entry way looked like it had never had a deep clean. The hall ways smelled. Their was an elevator however looked lik the inside was never cleaned
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Shelly was AMAZING! Talk about friendly service and making you feel welcome unlike most Hotels. I travel for a living so I know good service when I get it. I had my dog and needed a bowl for her to drink out of and Shelly didn’t just give me one, she gave me 2 because she anticipated the needs of my dog! That was awesome! I’ll be staying at this Hotel a lot more! Thanks Shelly!!
Business response:
Justin, we appreciate you recommending Extended Stay America to others. It feels good to know you were awed by our excellent hospitality and that you along with your 4-legged friend had a comfortable stay with us. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Mike, Daryl, Sherry, Alissa, Rigo. Nikki, Nicole the entire staff make this a wonderful stay and are more than just hospitable, they are a great team and superb individuals who,go out of thier way for anything.
Business response:
Thanks for making Extended Stay America a part of your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
The staff, Mike, Alissa, Shelly, Rigo, Nikki, Daryl, Nicole, everypne is beyond kind and just wonderful hospitality. The room attendent staff are always sweet and nice as can be. Never a complaint and will always book here.
Business response:
Brendon, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,280 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.