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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing Stay! Very nice hotel. All of The staff at the front desk are amazing! What I appreciated most was, the morning after my initial check in I stopped by the front desk and Advised the bathtub needs to be cleaned and to please change the shower curtain. I stated I'd be gone the entire day so anytime would be fine. I received a call a few hours later advising they had completed the task and for my inconvenience and condition of the tub they w/b crediting one full night. I thought this was the most amazing gesture and cus... read more
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful staff! I feel like they went above and beyond! They were polite, respectful, and took my concerns seriously. I feel very appreciative and look forward to using Extended Stay America in the future! :)
Business response:
Thank you for sharing a nice review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. We are also eagerly waiting to welcome you again on your next trip. Sincerely, Hotel Management
close to everything I needed I love the location of this hotel. My room was on the side of the freeway so it was very loud. A dog barked across the hall for quite some time. My room smelled like smoke this time which causes me difficulty. But, I love the customer service and overall convenience of this hotel. I feel like I am in a great, safe location and have stayed here numerous times. I will continue to book this hotel for future trips.
Business response:
Shelly, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our courteous service. However, we are sorry for the issues you encountered while being here and regret the inconvenience it caused. We assure you we will be more diligent going forward. We look forward to making your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Bad phone service. Bad wifi
Business response:
Ana, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Avoid for Short Stay Very polite at front desk. Very helpful and was able to check in a head of schedule. I was hoping to get a cup of coffee in my room, and no coffee pot, no water, They had a nice stove, refrigerator, and would be perfect for a family staying a week, but not setup for the one night stay person.
Business response:
Terry, thank you for highlighting our hotel for long-term guests. However, we're sorry for any inconvenience you had due to we being different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. Thanks again for staying with us and we hope to welcome you back for the longer period! Sincerely, General Manager
Great hotel The man at the front desk was really sweet :)
Business response:
Jasmine, thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. Thanks again for sharing your thoughts, and we look forward to seeing you again soon. Sincerely, General Manager
40 minute walk to airport If you don't mind the exercise , it's a 40 minute walk to the airport lobby. Down side to the hotel is that there are lots of younger crowds using the hotel to "party", smoke "medicinal herbs" throughout the property. Lack of visible security
Business response:
Tommy, thank you for being our guest. We are happy to know you liked our location and had a good time here. With that said, we’re sorry for the inconvenience you had here. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Très bon hôtel Chambre spacieuse et confortable. Personnel très réactif et professionnel. Juste un bémol pour le ménage
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you were impressed with the comfort of your room. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.