Extended Stay America - Los Angeles - Ontario Airport

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our attentive associates left you with a good impression of our hotel. We will be sure to share your compliments with Shelly for a job well done. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Yang, thank you for evaluating your visit to our hotel. Although you liked our courteous service, we apologize for not providing you with an exceptional stay. Your feedback with regard to the condition of our property will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thanks so much for the five-star review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Stacy, thanks for the awesome feedback. Our staff is committed to providing excellent service, so Shelly and the rest of our team members will be happy to know their efforts helped make your stay a great one. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are delighted to read you had an enjoyable stay and that you received an excellent service from our staff. Your praises have been shared with the entire team for recognizing their efforts. It was a pleasure hosting you and we hope to be your hotel of choice whenever your plans bring you back to this area. Sincerely, Hotel Management 

Business response:

Tyree, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Noel, thanks for being a loyal guest. We are delighted to know you were impressed with our offerings and found our service along with the facilities to your satisfaction. It was a pleasure having you with us at Extended Stay America, and we look forward to next stay. Sincerely, Hotel Management 

Business response:

Hector, thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. We would also like to inform you that, as we have a full-size refrigerator in all of our suites which includes ice trays for your convenience, we do not have ice machines on our property. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management