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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Annette, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Relatively clean, but not worth the price It makes no sense why this hotel is so expensive. It's relatively clean (there was a sticky spot on my carpet--gross), but otherwise it was fine. And, it was quiet, which I appreciated. Hardly any TV channels, no vending or breakfast...it just wasn't worth $200 for a night
Business response:
Gregory, we appreciate you staying with us. We are pleased you had an overall nice stay. However, we are sorry for not meeting your expectations and the inconvenience it caused. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Not Very good
Business response:
Andrea, thanks for the four-star rating of your stay at Extended Stay America. We are pleased to know you had an overall great experience. We invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Jennifer, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Amazing Stay! Very nice hotel. All of The staff at the front desk are amazing! What I appreciated most was, the morning after my initial check in I stopped by the front desk and Advised the bathtub needs to be cleaned and to please change the shower curtain. I stated I'd be gone the entire day so anytime would be fine. I received a call a few hours later advising they had completed the task and for my inconvenience and condition of the tub they w/b crediting one full night. I thought this was the most amazing gesture and cus... read more
Business response:
Thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful staff! I feel like they went above and beyond! They were polite, respectful, and took my concerns seriously. I feel very appreciative and look forward to using Extended Stay America in the future! :)
Business response:
Thank you for sharing a nice review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. We are also eagerly waiting to welcome you again on your next trip. Sincerely, Hotel Management
close to everything I needed I love the location of this hotel. My room was on the side of the freeway so it was very loud. A dog barked across the hall for quite some time. My room smelled like smoke this time which causes me difficulty. But, I love the customer service and overall convenience of this hotel. I feel like I am in a great, safe location and have stayed here numerous times. I will continue to book this hotel for future trips.
Business response:
Shelly, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our courteous service. However, we are sorry for the issues you encountered while being here and regret the inconvenience it caused. We assure you we will be more diligent going forward. We look forward to making your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Bad phone service. Bad wifi
Business response:
Ana, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,282 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.