Extended Stay America - Los Angeles - Ontario Airport

Business response:

Amanda, thank you for staying with us. We are glad our location was convenient for your needs and that you had a nice time with us. Your feedback is valuable as it will help us improve our facilities moving forward. Thanks again for being our guest, and we look forward to serving you much better in the future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Although you liked most of our offerings, we apologize for the maintenance issue you experienced in your room. Your feedback is shared with our engineering team to look into your concerns and do the necessary repairs. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with most aspects of our hotel. However, we are sorry for the issues you had at the time of check-in. We have shared your concern with our Front Desk team to ensure it never happens again. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Nanette, thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for acknowledging our outstanding service at Extended Stay America. We are committed to providing an excellent stay for every guest, and it is wonderful knowing we met your expectations. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our attentive associates left you with a good impression of our hotel. We will be sure to share your compliments with Shelly for a job well done. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Yang, thank you for evaluating your visit to our hotel. Although you liked our courteous service, we apologize for not providing you with an exceptional stay. Your feedback with regard to the condition of our property will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thanks so much for the five-star review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management