Extended Stay America - Los Angeles - Ontario Airport

Business response:

Dear William,We're sorry to learn that your stay did not meet expectations. To ensure cleanliness and quality, kitchen items and toiletries are kept at the front desk and provided upon request, but we understand how inconvenient this may have felt during your visit. Additionally, we regret the condition of the carpet and the impact of highway noise on your stay. Your feedback helps us identify areas for improvement, and we will address these concerns with the appropriate teams. We do hope you will stay with us another time s... read more

Business response:

Dear Raul,It’s wonderful to know that our front desk team made a positive impression with their friendliness. However, we’re sorry that the property did not meet your expectations. Maintaining a clean and welcoming environment is a priority, and your comments will be shared with our team to address these concerns. We appreciate you sharing your experience and will use your feedback to make necessary improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sin... read more

Business response:

Dear Chrissy,We sincerely apologize for the cleanliness issues experienced. We strive to provide a clean and comfortable environment, and we regret not meeting your expectations in this instance. We will address this issue with our housekeeping team to ensure that thorough checks are conducted to prevent future occurrences. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Tianna, We are sorry about your negative experience at our hotel. Your feedback is invaluable as we strive to provide the best possible service to our guests. We understand that cleanliness and maintained rooms are of top importance for a comfortable stay. Our housekeeping team is already reviewing the room and will take action on a priority basis. Our front desk team is always here to assist you. We value your business and hope to resolve this issue to your satisfaction.Sincerely,Hotel Management 

Business response:

Dear David, We sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent stay with us. Your feedback is invaluable as we strive to provide exceptional service to all our guests. We are taking immediate steps to address these issues, including reviewing our maintenance protocols and reinforcing our cleaning standards. We value your business and hope to have the opportunity to welcome you back in the future and provide you with a much more positive experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing feedback about your experience at our hotel. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience, which made you leave earlier than anticipated. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. We wish you safe travels!Sincerely,Hotel M... read more

Business response:

Dear Delmesha, Thank you for evaluating your stay. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will stay with us again so we can show you the hospitality you... read more

Business response:

Dear Christopher, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring ... read more