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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is infested with roaches and should not be operating. Health inspectors need to pay a visit !
Business response:
Dear Nancy, Thank you for bringing this serious issue to our attention. We sincerely apologize for the unacceptable condition you encountered during your stay. Cleanliness and guest safety are our top priorities, and we take pest control very seriously. We will address this matter immediately with our team to ensure necessary actions are taken. Your feedback is crucial for our improvement, and we appreciate you sharing your experience. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
Very bad experience
Business response:
Dear GALILEO, Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. We value your comments as they help us improve our services. Please know that we are committed to addressing any issues and enhancing the overall guest experience. We appreciate your understanding and hope to have the opportunity to provide you with a much better stay in the future. Sincerely,Hotel Management
Only if you have to. Old beat up room . Toilet seat falling off..smelled really bad.. We left and went to another hotel. Just not for us.
Business response:
Dear Ryan, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret we did not meet your expectations on this occasion. We regret you were not completely satisfied with the quality and condition of our accommodations and apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We h... read more
Negative hospitality atmosphere, Negative professional sanitation, Negative security property and guests hallways overnight. I was on a 3-day stay business r&r, First thing as I got there I was charged up to $100 in hidden service fees early check in when I arrived at approximately 11:00 a.m., was charged a cleaning deposit for my house train service pet unregistered (entered the room and realized it was not clean from the last pet that was in the room wreaked the smell of cat urine within the restrooms the floors were stain... read more
Business response:
Dear Ricardo, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, as this does not reflect our standards of service and cleanliness. Your comments regarding the room condition and staff interactions have been noted and will be addressed with our team to ensure improvement. We value your experience and appreciate your understanding. We hope to have the opportunity to provide you with a much better stay in the future. Thank you for choosing us, and we look forward to we... read more
Roaches in my room! Door to the room and bathroom kept getting stuck
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the roaches in your room and the issues with the door getting stuck. This is far from the standard we strive to maintain, and we have taken immediate action with our pest control and maintenance teams to resolve these problems. Your comfort and satisfaction are our priority, and we appreciate your bringing these matters to our attention. We hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
This place is by far the worst. Should me remove from Expedia. The place is dirty, has roaches. You walk in and smell the filthy roaches. Do not say here
Business response:
Dear Ana, Thank you for sharing your concerns. We sincerely apologize for the negative experience you had during your stay. Cleanliness and comfort are of utmost importance, and it is disappointing to hear that we fell short of meeting these standards. Your feedback has been shared with our team, and we are taking steps to address these issues. We hope you will reconsider and give us another chance to provide a much-improved experience in the future.Sincerely,Hotel Management
Found roaches in the restroom, by the exit door, and baby roaches by the kitchen trash can.
Business response:
Dear Yazmin, Thank you for your feedback. We sincerely apologize for the pest issue you encountered during your stay. This is not reflective of our usual standards, and we are addressing the matter immediately with our pest control team to ensure such incidents do not happen again. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management
Too many out smokers inside and outside In patio area by front door , sidewalks dirty, over flowing trash cans , pets everywhere
Business response:
Dear Amy, Thank you for your feedback. We sincerely apologize for the issues you encountered regarding smoking, cleanliness, and pet management during your stay. This is not the experience we strive to provide, and we take your comments seriously. We will address these concerns with our team to ensure a cleaner and more comfortable environment for all our guests. We appreciate your insights and hope you’ll consider giving us another chance for an improved experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.