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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed stay We check into room 310 walked into the bathroom and there was a barley alive roach in the bathtub call tge front desk to inform them and the only thing that was offered was an apology right after i hung up the phone here comes another roach on the wall by the table called the front desk again they finally moved us to another room 334 which a little cleaner but the heater didn't work that well. As a motel general manager this has been the worst hotel i have ever stayed. This extended stay does not look like ... read more
Business response:
Dear Kevin, We are sorry about your negative experience at our hotel. We understand that the initial room conditions were unacceptable, and we apologize for the inconvenience and discomfort it caused. Our top priority is providing a clean and comfortable environment for all our guests. We will investigate your issues regarding the room conditions and the malfunctioning heater. Thank you for bringing these matters to our attention. Your feedback will help us improve our services. We hope to have the opportunity to welcome you... read more
You pay for what you get.
Business response:
Dear Ken, Thank you for sharing your thoughts! We understand that value for money is essential to any stay, and we strive to provide accommodations and services that match expectations. We focus on creating a clean, comfortable, and convenient experience for our guests. If there are any specific areas where you think we could improve, we’d love to hear your feedback. Your insights help us make the necessary adjustments to serve our guests better. We hope to have the opportunity to welcome you again and provide an even better... read more
Floors were dirty, sink didn’t drain, microwave plate was missing. No ice machine!
Business response:
Dear Susan, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your input... read more
Here’s the revised draft: Subject: Request for Refund Due to Unsatisfactory Stay Dear [Baymont Management/Customer Service], My name is Brawn Hampton, and I am writing to express my dissatisfaction with my recent stay at Baymont and to formally request a refund for the charges incurred. The room I initially booked did not have the amenities as advertised, specifically reliable internet access, which was essential for my work. After paying an additional $30 for early check-in, I discovered that the internet on the third floor... read more
Business response:
Dear Brawn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Cockroach in restroom
Business response:
Dear Miguel, Thank you for bringing this to our attention. We sincerely apologize for the experience you described. Maintaining a clean and comfortable environment is a top priority, and your feedback is taken very seriously. Our team has addressed this matter to ensure such issues are resolved promptly. We truly value your input and hope to provide you with a more positive stay in the future.Sincerely,Hotel Management
had roaches, management admitted to knowing
Business response:
Dear Shannetta, Thank you for sharing your concerns. We sincerely apologize for the pest issue you encountered during your stay. Please know that we take such matters very seriously and are actively working to address and resolve any infestations. Our team is committed to maintaining a clean and comfortable environment for all guests, and we appreciate you bringing this to our attention. We hope to welcome you back in the future, providing you with a much-improved experience.Sincerely,Hotel Management
Horrible Horrible hotel when we got there the shower had not been cleaned. There was hair on the walls and the floor was slimey. Everything in the hotel was covered in black dust. There was a chair in the room that was covered in ants and traveled to our beds. Front desk was no help we asked for the room to be cleaned 3 times and it was never cleaned. Most horrible place I’ve ever been. Bad customer service.
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we understand how frustrating it must have been for you. Your comments regarding the ants and lack of response from our front desk will be addressed with our team to ensure improvements are made. We appreciate your patience and hope to provide you with a much better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.