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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bedroom smell a lot like smoke and it was kind of old and dirty
Business response:
Dear Jose, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with your guest room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known... read more
This facility was awful! It smelled l, we burned candles & bought plug-ins and it still stank. People running & jumping above us all night, staff, with the exception of 1 new staff members were rude and nasty acting for customer service. I will NEVER stay at an Extended Stay again & I will deter everyone I can from staying there
Business response:
Dear Jodee, Thank you for your feedback. We are truly sorry to hear about your experience with the odor, noise, and staff service. This is not the level of comfort or hospitality we aim to provide, and we will address these issues with our team to make necessary improvements. Your comments are important to us, and we appreciate your input. We hope to have the opportunity to offer you a more satisfactory experience in the future.Sincerely,Hotel Management
The smell of the lobby and the stairwells consist of cigarettes, weed, and mold. Elevator was out of service so anytime you enter or leave the place you have to breathe in those smells. The rooms have cockroaches. Our sink had pieces of chicken from the previous guest who stayed there. There was mold all over the walls in the bathroom and on the bathroom door. Absolutely the worst place I've ever stayed at. The pool was also closed which they don't mention on the website. Overall it was terrible.
Business response:
Dear Javier, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional sta... read more
I would give a zero if I could. I wish I would’ve look at reviews before booking but my premature grandson was transferred to different hospital so I needed something close to hospital. My daughter had emergency c section and elevator was broken room on second floor and could not put us on the first floor. Room didn’t have toilet paper needed towels and floor was so dirty. Called front desk for coffee maker and dishes etc was told to come down stairs to get when it says in room that it would be delivered. Remote to TV did no... read more
Business response:
Dear CARRIE, We are truly sorry about the numerous issues you faced during your stay, especially given the challenging circumstances you were dealing with. It is deeply concerning to learn about the broken elevator, cleanliness issues, and lack of support from the staff. This experience does not meet our standards, and we sincerely apologize for the inconvenience caused. Your feedback is invaluable, and we are committed to addressing these concerns promptly to improve our services. Please consider giving us another chance in... read more
Smells
Business response:
Dear farshad, Thank you for your feedback. We’re sorry to hear about the odor issue you encountered. This is not the experience we aim to provide, and we are addressing this with our team to ensure a more pleasant environment for our guests. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to offer you a better stay in the future.Sincerely,Hotel Management
Too many issues to share. A complete Craphole. Im requesting a refund. I didn't realize how bad this place was. The pictures do not look at all what this dump actually looks like
Business response:
Dear Matthew, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,630 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.