Extended Stay America - Los Angeles - Simi Valley

Business response:

Erick, thank you for choosing to stay with us. We appreciate your rating and are pleased that with the exception of a few issues, you had a pleasant visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back again. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the odor compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager 

Business response:

Bruce, thank you for being our guest at Extended Stay America - Los Angeles - Simi Valley. It’s nice to know you had a pleasant visit and that you enjoyed your time with us. Please know, to ensure cleanliness of kitchen amenities, along with the coffee pot, brand standards require us to make these items available at the front desk. We value your feedback and will remind our front desk to communicate this more clearly going forward. We are pleased you included us in your travel plans, and we hope you will do so again. Sincer... read more

Business response:

Sal, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Los Angeles - Simi Valley. Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant stay and that you were impressed with most aspects of our hotel. I have shared your concerns with my maintenance team to ensure it is fixed immediately. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - Los Angeles - Simi Valley will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

John, thank you for choosing Extended Stay America - Los Angeles - Simi Valley and for your review. We are pleased to read you had a pleasant stay and found us to be a good value. We also appreciate your observation and have taken a note of it as we plan any upgrades. Thanks again for being our guest, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Angela, thanks so much for the wonderful rating. We are thrilled that we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Los Angeles - Simi Valley. Sincerely, General Manager