This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! It’s bad, like very bad. Graffiti all over the wall in the elevator. Different type of clientele if you know what I mean. Not a family friendly space. Beds are so cheap You’d probably feel better sleeping on the floor. Just stay away do not come here save your money and go elsewhere.
Business response:
Dear Vaughn, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you comfortable. We want the opportunity to serve you better in the futu... read more
False advertising all the way around. They said fully stocked kitchenette. You had to ask for everything: dishes, silverware, coffemaker, coffee. We did not need pots or pans, but the staff member said he could only give me dishes if he had them. The staff gave us a dish rack with the minimal dishes, but no dish soap. When asked about the free breakfast offered, the staff said they didn't offer it. Another patron in the lobby told me they did have oatmeal packs (only 1 flavor) and a packaged muffin on the table in the lobby ... read more
Business response:
Dear Julie, Thank you for being our guest. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Our top priority is to take care of our guests, so please know that we will address these matters with our team to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this ma... read more
Expedia describes included services as included breakfast. A coffee station doesn’t count as breakfast! The entire hotel smelled bad and there was no necessities like a lot of hotels have. No ice machine, hair dryer, shampoo and conditioner in rooms. The microwave was broken in our room and no soap to wash dishes.
Business response:
Dear Kayla, Thank you for reviewing your recent stay; we value each of your comments. We apologize for the inconsistency between the described services and your experience. Your feedback regarding the breakfast offering and the lack of essential amenities is concerning. We strive to provide a comfortable and convenient stay for all our guests, and we regret that we fell short of your expectations. Rest assured, we are actively sharing the issues you have raised to ensure improvements are made. We hope to serve you better in ... read more
Dirty
Business response:
Dear Guadalupe, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Our motto is to keep guests happy. Please return, and we welcome the opport... read more
The bathroom was filthy and the kitchen had hair all over the counter. The bath tub has what looked like buggers and poop on the handles. Bathroom was not cleaned and inspected. Very disappointed. The room was# 211 on Tuesday night March 5th. I would like to see reimbursement because I had to purchase cleaning supplies in order to take a shower.
Business response:
Dear Joshua, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.