Extended Stay America - Los Angeles - Torrance

Business response:

Dear Michael, Thank you for staying at Extended Stay America and sharing your review online. We're overjoyed to learn you had a positive experience during your arrival. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. Your kind words inspire us to continue delivering exceptional hospitality, and we look forward to doing so again soon!Sincerely,Hotel Management 

Business response:

Dear Michael,It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations. We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it.Sincerely,Hotel Management 

Business response:

Dear Cathy, Thank you for being our guest and having a satisfactory stay. In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments will be addressed appropriately as we continuously improve. Our team is already at work reviewing the room and fixing the issue. Thank you for choosing us, and we hop... read more