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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance is located at 3525 Torrance Blvd, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the hotel was nice. Could use some upgraded beds and pillows.
Business response:
Dear Lisa, Thank you for taking the time to review your stay at Extended Stay America. We're glad you had a pleasant stay overall and appreciate you taking the time to point out areas where we can improve. Your comments about the beds and pillows are being shared with our team as we explore ways to enhance guest comfort. We value your input and hope to welcome you back again soon. Sincerely, Hotel Management
The staff are always great...even the new ones :-)
Room floor dirty, made my feet black
Business response:
Dear Jamie, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure the aspects you outlined are addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
Odor the place is ok. Convenient and readily available. But the room has this unexplainable odor. Don’t know if from a previous guest perfume or cologne. It just doesn’t smell fresh. Maybe, the room needed to be air out. Like open the window or something.
Business response:
Dear Eliza, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing that you found our property conveniently located. However, your comments regarding the room atmosphere are truly regrettable to read about. We have taken note of your concerns and will share them with our associates as a significant way of understanding how we can continue to deliver outstanding experiences by maintaining a welcoming environment for all our guests. Thank you for staying with us at Extended Stay Ame... read more
It was ok because I was displaced from my home due to termite extermination. The hotel workers Vicki and Marcus were very helpful. The only things that was unacceptable were the table in the room legs were too loose to eat on, housekeeping is not doing a good job with cleaning. It was trash under the beds and the floors was filthy!
They really need to do something about the doors. Getting in and out with a cart or wheelchair is very difficult. They should install automatic doors for safety of the disabled people
Business response:
Dear Nicholas, Thank you for sharing your concern. Accessibility is incredibly important, and challenges like this can significantly impact a guest's experience. Ensuring smooth entry and exit for everyone, especially those using wheelchairs or carts, is a priority worth considering. Feedback like yours helps highlight areas that need improvement. We will share your comments with our team and look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management
Está bien ubicado, cómodo, lo único que vimos como que no habían lavado bien la bañera porque no nos habíamos bañado aún y habían pelos
Business response:
Dear Mercedes, Thank you for taking the time to share your experience. We’re glad the location and overall comfort met your expectations, but we regret that the bathroom was not properly prepared before your arrival. Attention to detail, especially in cleanliness, is essential, and your feedback will be shared with our housekeeping team to ensure better inspection moving forward. We appreciate you bringing this to our attention and hope to provide a more polished experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.