Extended Stay America - Los Angeles - Torrance

Business response:

Dear Guest, Thank you for sharing your feedback and noting that our hotel was decent for the cost. We’re pleased to hear that you found value in your stay, as we work hard to provide clean, comfortable accommodations and helpful service at an affordable rate. Your comments are truly appreciated, and they motivate our team to continue enhancing the guest experience. We’re glad you chose us and hope we met your expectations in every possible way. We look forward to welcoming you back and providing an even better stay on your n... read more

Business response:

Dear Guest, Thank you for taking a moment to share your experience with us. We’re sorry for the difficulties you encountered during your stay. While our weekly housekeeping schedule is intended to offer a more residential feel, we understand this may not suit every preference, and additional service is available upon request for a nominal fee. We also regret the inconvenience of exchanging towels at the front desk and the challenge of handling luggage without elevator access. Your observations point to areas where we can bet... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. It’s wonderful to hear that our team made you feel welcome and that you were able to unwind in a quiet, comfortable room during your stay. Providing a restful environment and thoughtful hospitality is precisely what we strive for, and we’ll relay your kind words to the team. Thank you again for your generous comments. We look forward to your next visit! Sincerely, HotelManagement 

Business response:

Dear Guest, It is a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We truly value all guest feedback, no matter how brief, as it helps us better understand what matters most to our guests. Your input is important and will be shared with our team as part of our ongoing efforts to enhance the overall guest experience. We appreciate your time and hope to welcome you back for an even more enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your perspective and understand the importance of maintaining a well-kept and comfortable environment for our guests. Continuous improvement is something we value deeply, and your observations will be taken into account as we plan future updates. We’re grateful for your comments and hope you’ll consider visiting again to experience the positive changes we’re working toward. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. While we’re pleased to know your extended stay went well overall, we’re truly sorry for the inconvenience caused by the limited coffee availability and absence of breakfast options during your visit. Your comments have been shared with our team to ensure more transparent communication of available amenities. We appreciate the time you took to share your helpful input, which enables us to make improvements for future guests. We hope to have the opportunity to provide an... read more