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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whenever I’m in the Torrance, California area… this is usually my go-to spot for hotel stays. It’s pretty quiet, staff is amazing, the rooms are clean, and they have a lot of pretty good restaurants that are within walking distance. No complaints here at all for me.
Staff was good overall. Room had a broken countertop in the kitchen area, refrigerator didn’t work properly, hair in the bathtub and bed. Funny smell overall in the inside.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that our team provided helpful service during your visit. However, we sincerely apologize for the condition of your room, including the issues with the countertop, refrigerator, and cleanliness, as well as the unusual smell you noticed. Every room should be thoroughly inspected to ensure cleanliness standards and that all fixtures are in proper working order before it is allocated to guests. We apologize that this was not the case during your visit. ... read more
Amazing stay. Perfect for a business
Staff was amazingly helpful…. Room was nice…
Business response:
Dear Guest, Thank you for choosing us and for sharing such an uplifting review. It’s wonderful to know our team was hospitable and helped create a welcoming atmosphere throughout your time with us. We’re also glad the room met your expectations and provided a comfortable space to relax and unwind. We will be sure to share your compliments with the team for a job well done, and we look forward to the opportunity to welcome you back to Extended Stay America again. Sincerely, Hotel Management
General manager works hard keeping the place together
Amazing customer service, great room (clean, spacious, a lot of amenities: felt like a studio apartment, etc.) and clean bathroom. Would definitely visit here again and recommend to others!
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing such encouraging feedback. We are delighted to know our team’s attentive service helped make your visit memorable from the very beginning. It’s great to hear that the spacious layout and overall comfort allowed you to feel right at home. We truly appreciate your support and look forward to welcoming you back again whenever your travels bring you our way. Sincerely, Hotel Management
Room clean just smelled la bit like old urine
Business response:
Dear Guest, Thank you for your feedback. It is great to know you had a good stay and found the room clean. However, we apologize that our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 3.2 star rating with 2,563 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.