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Extended Stay America - Los Angeles - Torrance
- Hotels
- Torrance, CA
About this business
Location details
3525 Torrance Blvd., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no breakfast. There were no shampoos or lotions in the room and you had to ask for a hairdryer. As for the kitchen it could use some upgrades and you had to go ask for pots, pans and dishes.
Business response:
Dear Kathleen, We appreciate your feedback and are sorry that certain in-room amenities and breakfast options did not meet your expectations. While some items are available upon request at the front desk, we understand how this may have been inconvenient. Your comments regarding the kitchen and amenities have been shared with our team as we continue working to enhance guest comfort. We hope you will consider staying with us again so we can provide a more seamless and accommodating experience in the future. Sincerely, Hotel M... read more
Yes, everything is nearby.
For $120 on average for the area. It’s great. Elevator broken and bad customer service. For the price, it makes sense
Business response:
Dear Ricardo, We appreciate your feedback and are pleased to hear you found value in your stay and the rate for the area. However, we apologize for the inconvenience caused by the elevator issue and the service you received during your visit. We understand how both factors can impact comfort and perception, and your comments will be reviewed internally to ensure these areas receive the attention they deserve. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely, Hotel Ma... read more
Kitchen was fine. Coffee in lobby okay, not much of variety of food.
Business response:
Dear Bruce, Thanks for sharing your thoughts about your visit to Extended Stay America. We’re glad the kitchen setup met your expectations, and we appreciate your input regarding the dining options. Your feedback is valuable as we continue to look for ways to enhance our guest experience. It was a joy hosting you. We hope to see you again soon! Sincerely, Hotel Management
Goo
safe surroundin, thanks
Business response:
Dear Juan, Thank you for choosing Extended Stay America and taking the time to post a review. We’re glad you felt comfortable and safe, and we’re happy our surroundings contributed to a positive experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
No breakfast not even coffee all the time I went to get some. I stayed there for 3 weeks .
Business response:
Dear Guest, Thank you for sharing your feedback with us. While we’re pleased to know your extended stay went well overall, we’re truly sorry for the inconvenience caused by the limited coffee availability and absence of breakfast options during your visit. Your comments have been shared with our team to ensure more transparent communication of available amenities. We appreciate the time you took to share your helpful input, which enables us to make improvements for future guests. We hope to have the opportunity to provide an... read more
Do not recommend The wifi speed was the best part of this stay. It was an inconvenience to have to ask for the kitchenette supplies and simple things such as shampoo and conditioner from the front desk. The claim that the kitchenette supplies are "sanitized" is false, as the front desk personnel placed all of the plates, cups, pans, utensils, etc onto a dish rack with their bare hands and then hand it to you. The elevator was non-functional for our entire 4-night stay and the only availability was on the 3rd floor, loved car... read more
Business response:
Dear Melissa, We’re sorry to hear that your recent visit did not meet expectations, and we truly understand how disappointing this experience must have been. The challenges you described with the in-room amenities, elevator access, and cleanliness fall short of the standards we strive to provide. While some operational limitations can occur, each guest should still feel comfortable and well cared for throughout their stay. Your comments have been shared with our leadership and housekeeping teams to review and correct these i... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance
How is Extended Stay America - Los Angeles - Torrance rated?
Extended Stay America - Los Angeles - Torrance has a 3.2 star rating with 2,401 reviews.
When is Extended Stay America - Los Angeles - Torrance open?
Extended Stay America - Los Angeles - Torrance is open now. It will close tomorrow at 12:00 a.m.