Extended Stay America - Los Angeles - Torrance

Business response:

Thank you for choosing to stay with us. We're glad to know overall you had a pleasant time with the exception of an isolated issue. We hope you will come again so we can provide you with a perfect experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your visit. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know you liked your spacious accommodation and that our location was ideal for you. However, we're sorry for the odor you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and letting us know you had a restful night’s sleep. We hope to welcome you again so we can exceed your expectations on your next visit. Sincerely, Hotel Management 

Business response:

Tim, thank you for your recent visit to our hotel. We are committed to offering every one of our guests an exceptional stay, and we apologize that we fell short. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a perfect impression on a future stay. Sincerely, Hotel Management