Extended Stay America - Los Angeles - Torrance

Business response:

Thank you for your recent stay at Extended Stay America. We are glad you liked our pet-friendly facilities and our well-maintained property. We are also happy you loved our excellent service. We value your feedback and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are delighted you loved our excellent service and found us to be a good value. We also appreciate your kind comments about our convenient location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your experience at our hotel. We apologize for the unusual behavior of our staff. We have noted your comments and are looking into where we went wrong and making changes to our processes to serve our guests better. Thank you again, and we would welcome an opportunity to accommodate you and your wife in the future and earn your highest marks. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know overall you had a pleasant time with the exception of an isolated issue. We hope you will come again so we can provide you with a perfect experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your visit. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management