Extended Stay America - Los Angeles - Torrance

Business response:

Thank you for sharing your feedback. We are pleased to know you liked our location with easy access to many places and that you had a pleasant stay. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Stan, thank you for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. With a mission to provide superior customer service, we take great pride in serving your needs. We are so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in the future and look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Denise, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Jiwoon, thank you for choosing to stay with us Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you experienced with the Wi-Fi connection. We have contacted our service provider and are happy to report that everything is now up and operating as it should be. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unhappy with our kitchenware policy. Also, we have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management