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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was centrally located to the places I needed to be. The hotel is older and is more worn than I expected and felt comfortable in. The hallways could use a new coat of paint and the carpet should be replaced. There were stains and was running in some places. The same goes for the room. And the mattress wasn’t super comfortable and the bedding neither.
Needs updating run down.
Room was clean and quiet. Hallway carpet was very stained and dirty. Lobby needs dusting
Trash down every hallway, shower was dirty and molded, holes in the walls curtains partially torn down , trash behind the nightstand ,a refrigerator that didn’t keep anything cool, and a terrible perfume smell that was very nauseous. Don’t do it!
Business response:
Dear Darrick, We’re sorry that your experience fell short of what it should have been. What you described is unacceptable and not reflective of the standards we aim to uphold. The concerns you mentioned are being shared with the team to ensure attention and correction. We appreciate you bringing these matters to our attention and regret that your stay left such a poor impression. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible. Lobby smelled horrible (weed)the room was so dirty the floors were so sticky we had to wear shoes inside the room at all times. There was also blood stains on restroom door and also on the light switch. Under the bed was so filthy it looks like it hasn’t been touched in months! There was so much on the ground in the hallway right outside our room door it was filthy. We didn’t see one cleaning crew there the whole entire weekend we stayed there. Horrible experience! Can’t believe we paid over 300 dollars to stay her... read more
Business response:
Dear Jasmine, We would like to extend our sincere apologies for the unwelcoming atmosphere and, most importantly, the oversights by our housekeeping staff in the areas you outlined in your room. This incident does not align with the high standards we set for ourselves, and we genuinely regret that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we deeply appreciate your patience and understanding during your time with us. Thank you once again for ... read more
Unfortunately we will not return. Staff was fine. The place smells bad. It needs renovation badly. Comfortable bed though. A/C did work great. Our room was okay. No carpet, rhank goodness. Shower/water pressure descent.
Business response:
Dear Meinda, While we're glad you found the bed comfortable and the A/C effective during your stay, we're sorry to know the overall condition of the property you experienced left a negative impression. We appreciate you pointing out the areas that felt adequate. Your comments will be shared with our team as we continue to work on improving the quality of the stay for future guests. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a mu... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.