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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff was very good. Excellent check in. Then, we got to the room. Bed was clean and tidy, so we stayed. Walls were grimy, every fixture was in need of repair or needs to be replaced. The owner of this property puts zero into upkeep, and it shows. Windows could not be closed fully, causing the room to be cold. It was a one night stay on a road trip. Will skip this property next time.
Business response:
Dear LYNN, Thank you for choosing our hotel and letting us know about your stay. We are delighted you had a positive experience with our check-in service. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. Rest assured, we will take the necessary steps to address the issues you have raised. We want every guest ... read more
The location is very nice. Stevenson Ranch is a beautiful area. The hotel is a different issue. The room is a good size. The carpet was full of huge dark stains and the room smelled badly. We couldn't even open the window. No shampoo and hairdryer in the room. Also somebody played music. The staff was promt to handle it after we complained. We asked for a different room because the terrible smell. They switched to a different room. It still had the smell, but we were able to open a bit the window. In the bathroom there was n... read more
Business response:
Dear Elisabeth, Thank you for your feedback. We appreciate your generous comments about our spacious room and devoted staff. However, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely, Hotel Management
This hotel is filthy. The exterior is in serious need of pressure washing. The windows, and doors had dirt prints all over. The lobby was dirty, trash on the floor, and the carpet has a bad odor. When I went into my room it smelled like cat/dog urine. Needless to say, I beelined it the front desk for a refund because I refused to stay there. While I was waiting at the front desk, this horse size Great Dane dog, ruined all over the lobby. Disgusting!!!
Business response:
Dear Genesis, We deeply regret to hear about your disappointing experience at our property. Your detailed feedback is truly concerning, and we want to express our sincerest apologies for the cleanliness issues you encountered. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of concerns. We ap... read more
The rooms are not as clean / updated as the pictures. Dusty & Chips on the walls etc. Please do not expect to see what you see in the pictures when you book.
Business response:
Dear Nicholas, Thank you for choosing us and sharing your review. We appreciate your feedback about your experience. We're sorry to hear that the room didn't meet your expectations regarding cleanliness and updates. Your comments are valuable, and we will work to ensure the accuracy of our online images. We strive to provide a comfortable and welcoming atmosphere for our guests, and we hope to have the opportunity to make your next stay more enjoyable. Sincerely,Hotel Management
There was a weird smell throughout the hotel, it was quiet old, no ice machine, a full kitchen with nothing in it. And i was given a room with a Queen bed when I had reserved a King.
Business response:
Dear Paul, Thank you for choosing us and sharing your review. We appreciate your feedback about your stay. We apologize for the inconvenience you faced with the room type and the unusual smell. Your comments are important to us and will help us address these issues. We aim to provide a comfortable environment, and your input is invaluable as we work to improve our services. We hope to make your next visit more enjoyable and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Terrible breakfast, no room amenities like shampoo or dishwashing soap, etc.
Business response:
Dear James, Thank you for being our guest. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Also, we regret your disappointment with the breakfast choices not meeting your exp... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.